Technical Account Manager – Middle in Brazil, Indiana at Jobgether

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Account Manager – Middle in Brazil.

This role sits at the intersection of technical expertise and client relationship management within a fast-paced digital platform environment. You will act as the primary technical liaison for clients, ensuring smooth communication, timely resolution of technical requests, and alignment of platform functionalities with business needs. The position combines problem-solving, analytical thinking, and cross-team collaboration, making it highly impactful for client satisfaction and operational stability. You will help transform client feedback into actionable insights for product improvement while supporting a data-driven and innovation-focused work culture. The environment is fully remote, flexible, and designed to empower professionals to deliver high-quality service and solutions. This role is ideal for someone who enjoys technical challenges and thrives in client-facing interactions.

• Serve as the main technical point of contact for clients, ensuring their needs are addressed effectively and efficiently.
• Support clients with platform inquiries, incidents, and technical requests, performing initial troubleshooting and technical investigations.
• Consult clients on best practices, product functionality, and operational workflows to optimize platform usage.
• Escalate complex issues to relevant teams with full technical and business context to ensure timely resolution.
• Analyze client feedback and operational data to propose improvements in product features or internal processes.
• Maintain and enhance internal documentation, knowledge bases, and troubleshooting guides to support team efficiency.
• Collaborate with Product, QA, Development, and Infrastructure teams to implement client-centered solutions.
• Prioritize and manage multiple requests in a fast-paced environment, ensuring adherence to SLAs and client expectations.

• Fluency in English (B2+), Portuguese (B2+), and Russian (C1+).
• Strong communication skills for technical and non-technical audiences, conflict resolution, and cross-functional collaboration.
• Experience in business analysis or product management processes to align technical solutions with client requirements.
• Analytical and operational skills with structured problem-solving, pattern recognition, and attention to detail.
• Technical knowledge of HTML, CSS, JSON, YAML, browser DevTools, Git workflows (GitLab or similar), Jira, monitoring tools (Datadog, Kibana, Grafana), and API debugging.
• Ability to manage difficult conversations, maintain professional client relationships, and provide ownership of client issues.
• Nice to have: familiarity with React, frontend architecture, QA or technical support experience, understanding of SSR/SEO principles, responsive design, and large-scale software development environments.

• Fully remote work with flexible working hours
• Private health insurance
• Additional 1 day off per calendar year
• Sports and wellness benefits
• Comprehensive mental health program
• Free online English lessons with a native speaker
• Generous referral program
• Access to training, internal workshops, and international professional conferences and corporate events