JobTarget Logo

Asst Dir-Customer Success Manager (Tech) in United States at Jobgether

NewJob Function: Customer Service
Jobgether
United States, United States
Posted on
New job! Apply early to increase your chances of getting hired.

Explore Related Opportunities

Customer Service Representatives jobs

Job Description

Asst Dir-Customer Success Manager (Tech)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for an Asst Dir-Customer Success Manager (Tech) in United States.

This role is ideal for a customer-focused professional who thrives at the intersection of technology, client engagement, and strategic account management. You will play a key role in helping enterprise clients maximize value from advanced SaaS and data-driven solutions while ensuring strong adoption, retention, and long-term success. Working in a collaborative and innovation-driven environment, you’ll partner with cross-functional teams across product, engineering, and client services to deliver exceptional customer experiences. The position combines technical problem-solving with relationship management, giving you the opportunity to influence product outcomes and business growth simultaneously. You’ll engage directly with stakeholders at multiple levels, helping translate complex technical concepts into actionable business value. This is a dynamic opportunity for someone passionate about customer advocacy, technology, and continuous improvement in a fast-evolving digital ecosystem.

Accountabilities:
  • Manage the full customer lifecycle, ensuring strong adoption, customer satisfaction, retention, and long-term account health
  • Serve as a trusted advisor by sharing best practices, product updates, training opportunities, and strategic guidance with clients
  • Troubleshoot technical integrations involving APIs, authentication methods, data feeds, and cloud-based environments
  • Coordinate onboarding sessions, kickoff meetings, status reviews, and strategic business discussions with customers
  • Monitor customer usage patterns and provide actionable recommendations to improve outcomes and maximize platform value
  • Collaborate closely with Engineering, Product, Marketing, and Client Services teams to resolve issues and improve customer experiences
  • Identify customer risks and growth opportunities while contributing to account planning and expansion strategies
  • Manage incidents, breaking changes, and remediation activities with accountability and clear communication
  • Contribute to internal process improvements, documentation, and customer enablement resources
  • Support customer-facing initiatives, beta programs, and continuous improvement projects across teams
Requirements:
  • 3–5+ years of experience in customer success, account management, technical support, pre-sales, or related client-facing roles
  • Experience supporting enterprise SaaS platforms, APIs, cloud technologies, or data-driven solutions
  • Strong understanding of REST APIs, authentication protocols, data feeds, and cloud concepts (Azure experience preferred)
  • Excellent communication and presentation skills, with the ability to explain technical concepts in business-friendly language
  • Proven ability to build strong client relationships and collaborate effectively across cross-functional teams
  • Strong analytical, investigative, and problem-solving skills with attention to detail
  • Experience creating account plans, tracking customer success metrics, and identifying retention or expansion opportunities
  • Ability to manage multiple priorities independently while maintaining high-quality outcomes
  • Understanding of business processes related to regulatory compliance, supplier risk, credit risk, or TMT industries is a plus
  • Curiosity and interest in AI technologies and their practical application in customer and operational workflows
  • Bachelor’s degree in business, finance, economics, marketing, or a related field preferred
Benefits:
  • Competitive salary ranging from $98,800 to $143,350 USD annually, depending on experience, skills, and location
  • Eligibility for performance-based incentive compensation
  • Comprehensive medical, dental, and vision insurance coverage
  • 401(k) retirement plan with employee and company contribution opportunities
  • Paid time off and parental leave programs
  • Life, disability, and accident insurance
  • Employee stock purchase plan with discounted rates
  • Tuition reimbursement and professional development support
  • Flexible and collaborative work environment focused on growth and innovation
  • Opportunity to work with cutting-edge technologies, AI-driven solutions, and global enterprise clients
  • Travel opportunities up to 25% based on business needs
How Jobgether works:
We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.
We appreciate your interest and wish you the best!
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.
#LI-CL1

Job Location

United States, United States

Frequently asked questions about this position

Continue to apply
Enter your email to continue. You’ll be redirected to the employer’s application.
By clicking Continue, you understand and agree to JobTarget's Terms of Use and Privacy Policy.