Infrastructure Analyst II in Buffalo, New York at Buffalo, New York

Are you ready to join a growing team?

CTG is seeking to fill an Infrastructure Analyst II opening for our client.

Location: Buffalo, NY
Duration: 12 months

Primary Responsibilities:

• Coordinate patching requirements, schedules, and deployment plans with patch management and application teams.
• Resolve help desk escalations, technical incidents, and service requests using diagnostic and troubleshooting tools.
• Perform system maintenance, including patching, health checks, OS updates, change validation, and configuration management.
• Maintain documentation for change schedules, patch deployments, procedures, and operational standards.
• Facilitate technical discussions and communicate issues, risks, schedules, and status updates to technical teams and management.
• Research and escalate complex issues; participate in infrastructure projects and coach less experienced staff.
• Identify and document process improvements to increase operational efficiency.
• Follow ITSM, risk, regulatory, audit, security, and internal control standards.
• Perform scheduled evening responsibilities and other duties as assigned.

Scope of Responsibilities:

• Support infrastructure operations, incident resolution, change management, patch coordination, and systems maintenance.

• Manage multiple priorities while maintaining strong customer service and communication.

• Use ITSM and change scheduling tools such as ServiceNow and Jira.

• Communicate technical issues, risks, schedules, and status updates effectively to technical teams and management.

Supervisory/Managerial Responsibilities:

• Provide guidance and coaching to less experienced staff.

• Facilitate coordination between technical teams and application stakeholders.

Education and Experience Required:

• Minimum of 4 years of higher education and/or relevant work experience.

• Experience reading and interpreting technical information.

• Experience troubleshooting technical issues and communicating problems to management.

• Experience with ITSM and change scheduling tools such as ServiceNow or Jira.

• Strong written and verbal communication skills.

• Strong customer focus with the ability to manage multiple priorities.

• Detail-oriented with experience providing clear status updates.

Education and Experience Preferred:

• Bachelor's degree in a technology-related field.

• 5+ years of higher education and/or relevant work experience.

• Certifications or specialized training in related technologies.

Excellent verbal and written English communication skills and the ability to interact professionally with a diverse group are required.

CTG does not accept unsolicited resumes from headhunters, recruitment agencies, or fee based recruitment services for this role.

To Apply:
To be considered, please apply directly to this requisition using the link provided. Kindly forward this to any other interested parties. Thank you!