Partnership Manager in at SupportNinja

Employment Type: Full-Time

Work Setup: Remote/WAH

Start Date: October 19, 2026

Schedule/Hours: US Business Hours

Equipment: Company-provided

The Partnership Manager is responsible for owning and growing a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact and educating them on the organization's tech-forward approach to CX and back-office outsourcing. This role converts partner trust into a steady pipeline of qualified opportunities, managing the full referral lifecycle from intake through deal handoff.

What does a day in the life as a Partnership Manager look like?

• Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact
• Identify, recruit, and onboard new referral partners, building a pipeline of advisory firms aligned with target verticals and deal sizes
• Manage the full referral lifecycle, from intake and qualification through handoff to sales, tracking deal status and closing the loop with the referring partner
• Act as the internal advocate for partner-sourced deals, coordinating with sales, solutions, and marketing to ensure fast turnaround and a strong prospect experience
• Educate partners on the organization's service offerings, technology stack, and points of differentiation so they can position the organization accurately and confidently
• Develop and execute a partner engagement cadence, including regular check-ins, business reviews, newsletters, and co-marketing touchpoints
• Represent the organization at industry events, advisor conferences, and networking functions to build visibility within the outsourcing advisory community
• Track partner performance and referral pipeline in the CRM, reporting on partner-sourced pipeline, conversion rates, and revenue
• Collaborate with marketing on partner enablement content, such as one-pagers, case studies, and battlecards, that helps advisors sell the organization into their client base
• Provide market feedback to leadership on partner needs, competitive positioning, and emerging trends in the outsourcing advisory space
• Adhere to company policies and procedures
• Meet or exceed performance targets for related KPIs
• Continuously improve knowledge of partnership strategy, channel development, and industry best practices through training and learning initiatives
• Collaborate with other departments as needed
• Maintain a positive, empathetic, and professional attitude toward customers and colleagues at all times
• Perform other duties as assigned

What are the required qualifications for a Partnership Manager?

• Minimum of three (3) to five (5) years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization
• Existing familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers, is strongly preferred
• Proven track record of building and managing a referral or channel pipeline that translated into closed revenue
• Strong relationship-management skills, with the ability to serve as the primary point of contact for an external network of influencers
• Excellent written and verbal communication skills, with the ability to represent a tech-forward BPO story credibly to sophisticated advisors
• Experience with CRM tools, such as HubSpot or Salesforce, for pipeline and partner tracking
• Self-directed and organized, with the ability to manage a multi-partner portfolio with minimal oversight
• Willingness to travel for industry events and in-person partner meetings, estimated at 15% to 25%
• Prior experience at a BPO, BPS, or CX outsourcing company, or on the advisory or consulting side of that ecosystem, a plus
• Experience building partner enablement programs or co-marketing campaigns from the ground up, a plus

Ninja Perks and Benefits

• Full-time employees
  • Competitive compensation
  • Adherence to government-mandated benefits
  • Retirement Savings Program with Company Matching
  • Life Insurance
  • HMO on day 1
  • Paid time off, birthday leave
  • Bonus and incentive plans
  • Opportunities for skills training and personal and professional development
  • Employee Referral Program
  • Beautiful office space (for onsite employees)
  • Free lunch provided daily (for onsite employees)

If you are interested, you can access your instant interview here: https://alpharun.com/i/z-05fPcarIvIOyiecHabu

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