Customer Service Representative – Entry-Level in Killeen, Texas at AGC Auto Glass & Car Care

AGC Auto Glass & Car Care is seeking a motivated Customer Service Representative to join our growing team.

Are you someone who enjoys talking with customers, solving problems, and helping people choose the right solution? This is a great entry-level opportunity for someone looking to build a long-term career with a company that values teamwork, customer satisfaction, professional growth, and performance.

No automotive experience is required - we provide paid training to help you succeed.

As a Customer Service Representative, you'll manage the customer experience from the first conversation through scheduling and service. You'll help customers understand their options, coordinate insurance information when needed, identify additional vehicle-service needs, and recommend solutions that make sense for the customer.

This is an active, customer-facing position for someone who enjoys building relationships, communicating with people, learning new services, and confidently making recommendations. It is more than a traditional receptionist role - you'll play an important part in helping customers make informed decisions while supporting AGC's customer service and performance goals.

We invest in our employees with training, coaching, and opportunities to advance within our growing company.

• Paid training - no automotive experience required

• Full-time, stable employment

• Performance-based bonuses and incentives

• Opportunities for advancement into leadership and management

• Ongoing coaching and career development

• Friendly, team-oriented workplace

• Work with military personnel, retail partners, and local customers

• Build valuable customer service, sales, and automotive industry skills

• Develop skills that can support a long-term career with a growing company

$40,000 – $50,000 per year

As a Customer Service Representative, you'll serve as a key point of contact for AGC customers and help guide them through their service experience.

• Greet customers professionally and create a welcoming experience

• Build positive relationships with customers and understand their individual needs

• Manage several customer conversations, appointments, and follow-ups throughout the day

• Schedule auto glass and car care services

• Answer questions about windshield repair and other services

• Help customers understand available service options and pricing

• Assist with insurance claim information and required documentation

• Identify vehicle damage and additional service needs

• Confidently recommend services and solutions that make sense for the customer

• Recommend additional services, including window tint, hail damage repair, headlight restoration, and mobile auto glass service

• Learn AGC's products and services so you can explain them clearly and accurately

• Maintain accurate customer records and appointment information

• Follow through with customers and team members to help ensure a smooth service experience

• Address customer concerns with professionalism and care

• Communicate effectively with customers and team members

• Contribute toward customer service, performance, and team goals

You do not need previous automotive experience to succeed in this position. We provide paid training on AGC's services and processes.

We're specifically looking for someone who:

• Enjoys talking with customers and building relationships

• Can confidently make recommendations

• Learns new products and services quickly

• Is comfortable discussing services, pricing, and options with customers

• Can manage several customer conversations and appointments at the same time

• Follows through and takes ownership of customer needs

• Is motivated by goals, performance incentives, and opportunities to grow

• Has strong communication and interpersonal skills

• Has a positive attitude and problem-solving ability

• Is organized and able to multitask

• Is comfortable using computers, phones, and scheduling software

• Is reliable, dependable, and eager to learn

• Can work independently and as part of a team

Customer service, retail, hospitality, or sales experience is a plus, but automotive experience is not required.

High school diploma or equivalent preferred.

Valid driver's license preferred.

If you're looking for an entry-level position where you can develop strong customer service, sales, communication, and automotive industry skills, AGC Auto Glass & Car Care offers an opportunity to learn, grow, and build a long-term career.

This position is ideal for someone who likes staying busy, enjoys interacting with customers, is comfortable making recommendations, and wants their performance to make a difference.

Bring your people skills, work ethic, and willingness to learn. We'll provide the automotive training.

Apply today and start building your career with AGC Auto Glass & Car Care!

AGC Auto Glass & Car Care provides reliable, high-quality auto glass and vehicle services with a strong commitment to customer safety, honest service, and professional workmanship. We take pride in delivering dependable solutions while treating every customer with respect and care.

Our company is built on integrity, teamwork, craftsmanship, and customer satisfaction. We believe in doing the job right, communicating honestly, and creating a positive experience for every customer.

At AGC, we’re also committed to building a strong team where people can learn, grow, take pride in their work, and make a meaningful impact. Our goal is to be a trusted name in the communities we serve while creating opportunities for our employees to build rewarding careers.