General Manager in Kokomo, Indiana at Smalls Sliders Kokomo

The Squad General Manager (SGM) is responsible for leading the overall operations and performance of the Can. The SGM builds and develops a high-performing team while ensuring every guest receives an exceptional Smalls Sliders experience.

This role owns the day-to-day business, including people development, staffing, sales growth, profitability, food quality, safety, cleanliness, and operational execution.

Key Responsibilities:

• Lead all day-to-day operations of the Can
• Recruit, hire, train, develop, and retain a strong team
• Coach and develop managers, Squad Team Leaders, and Squad Members
• Build a positive culture focused on teamwork, accountability, and guest service
• Ensure proper staffing and scheduling based on business needs and sales forecasts
• Manage labor performance and productivity
• Monitor food cost, inventory, waste, and controllable expenses
• Drive sales and identify opportunities to grow the business
• Ensure excellent food quality, speed of service, accuracy, and hospitality
• Maintain high standards for cleanliness, organization, and restaurant appearance
• Ensure compliance with food safety, sanitation, company policies, and applicable regulations
• Complete inventory, ordering, scheduling, reporting, and other administrative responsibilities accurately and on time
• Review restaurant performance and take action to improve results
• Handle guest concerns professionally and use feedback to improve the operation
• Partner with company leadership to execute operational and business initiatives
• Lead by example and maintain a consistent presence during key business periods

What We’re Looking For:

• Previous restaurant management experience; General Manager experience preferred
• Strong leadership and people-development skills
• Ability to build, motivate, and hold a team accountable
• Strong understanding of restaurant operations, labor, food cost, and profitability
• Excellent communication and organizational skills
• Guest-focused mindset
• Ability to make decisions and solve problems in a fast-paced environment
• Flexible availability, including nights, weekends, and holidays as business needs require
• Ability to meet the physical requirements of restaurant operations

What Success Looks Like:

A successful SGM builds a great team, develops future leaders, delivers an outstanding guest experience, grows sales, controls costs, and consistently operates a clean, safe, and high-performing Can.