Patient Conversion Specialist in Baltimore, Maryland at MedBridge Healthcare LLC

🕒 Monday-Friday | Mid-morning and Afternoon Shifts Available

Are you a natural closer who enjoys connecting with people, overcoming objections, and helping customers make decisions?

Whether your background is in retail sales, hospitality, customer service, restaurant leadership, or call center sales, this opportunity allows you to leverage those skills in a rewarding healthcare environment.

At Pivotal Health, every conversation has purpose. The patients you'll speak with have already been referred for sleep testing. Your role is to educate, build trust, remove barriers, and guide them toward taking the next step in improving their health.

✅ No cold calling
✅ No weekends
✅ Real impact on patients' lives
✅ Growth opportunities with a national leader in sleep health

As a Patient Conversion Specialist, you'll combine relationship-building, problem-solving, and sales skills to help patients move forward with recommended sleep testing.

• Engage with referred patients through inbound and outbound calls
• Build rapport quickly and create a positive patient experience
• Explain sleep testing, equipment, insurance coverage, and next steps
• Confidently address concerns and overcome objections
• Guide patients toward scheduling and completing testing
• Collect required patient payments when applicable
• Accurately document interactions in CRM systems
• Collaborate with internal teams to ensure a seamless patient journey

You might be a great fit if you are:

• A motivated sales professional who enjoys influencing positive decisions
• Comfortable asking for commitment and closing conversations
• Driven by goals, performance metrics, and personal achievement
• Energized by helping people while delivering results
• An excellent communicator who stays organized and follows through
• Able to work independently in a fast-paced environment

• Retail Sales
• Hospitality
• Restaurant Management
• Inside Sales
• Customer Service
• Call Center Sales
• Medical Scheduling

• High School Diploma or GED equivalent
• 1-2 years of sales, customer-facing, or service experience
• Strong communication and relationship-building skills
• Customer-first mindset with a passion for helping others
• Ability to confidently navigate objections and influence decisions

At Pivotal Health, we believe in taking care of our team so they can focus on taking care of patients.

✅ Medical, Dental & Vision Insurance
✅ 401(k) with Company Match
✅ Company-Paid Life Insurance
✅ Employee Assistance Program (EAP)
✅ Generous PTO & Paid Holidays
✅ Company-Provided Equipment
✅ Career Advancement Opportunities
✅ Stable Monday-Friday Schedule (No Weekends!)

This isn't just another sales job.

It's an opportunity to take the skills you've built in customer-facing roles and apply them in a career where every successful conversation can lead to better sleep, better health, and better quality of life for patients.

You'll join a supportive team, enjoy work-life balance, and make a direct impact while building a long-term career with a growing healthcare organization.

Apply today and help patients take the first step toward better sleep and better health.

Pivotal Health is proud to be an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, gender identity, sexual orientation, age, disability, protected veteran status, or any other protected characteristic under applicable law.

Pivotal Health participates in E-Verify and is committed to providing reasonable accommodations to qualified individuals with disabilities throughout the hiring process.