VP of Professional Services in United States at Jobgether
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Job Description
This position is posted by Jobgether on behalf of a partner company. We are currently looking for a VP of Professional Services in United States.
This is a high-impact leadership opportunity for an experienced professional services executive passionate about driving operational excellence and delivering exceptional customer outcomes in a fast-paced SaaS environment. In this role, you will oversee enterprise implementation and onboarding functions, ensuring scalable delivery processes, strong project governance, and optimized customer experiences from kickoff through adoption. You will lead cross-functional teams, improve resource planning and forecasting, and establish best-in-class methodologies that support business growth and customer satisfaction. The position combines strategic leadership with hands-on execution, requiring a leader who can both guide teams and actively manage complex enterprise projects when needed. Working closely with customer operations and internal stakeholders, you will help shape scalable implementation frameworks that accelerate revenue realization and long-term client success. This remote role offers the chance to influence organizational growth while building a high-performing and customer-centric professional services organization.
- Lead and scale the Professional Services and implementation organization, overseeing onboarding, project delivery, resource management, and operational execution.
- Develop and standardize project governance frameworks, methodologies, KPIs, SLAs, reporting structures, and implementation best practices.
- Directly manage Technical Project Managers and Program Managers while defining clear performance expectations and success metrics.
- Oversee enterprise SaaS and software implementation projects, ensuring delivery within scope, budget, timeline, and quality expectations.
- Drive forecasting, revenue tracking, utilization management, and project margin optimization through effective planning and operational oversight.
- Establish scalable resource allocation and capacity planning processes to support organizational and customer growth.
- Implement proactive risk management, change management, budgeting, and stakeholder communication processes across all project phases.
- Lead training initiatives, postmortems, and lessons-learned sessions to continuously improve project execution and customer outcomes.
- Partner cross-functionally with internal teams and customer stakeholders to resolve escalations and ensure successful project delivery.
- Build and maintain structured onboarding and project documentation aligned with organizational standards and compliance requirements.
- Support the development of a high-performing global Professional Services organization through process improvements, mentorship, and operational excellence initiatives.
- 7+ years of experience leading Professional Services, onboarding, or implementation teams within SaaS or enterprise software environments.
- PMP Certification required.
- Strong expertise managing enterprise SaaS and/or on-premises software implementation projects.
- Proven experience leading complex cross-functional initiatives and managing matrixed teams in fast-paced environments.
- Strong operational leadership, strategic planning, financial management, and forecasting capabilities.
- Experience establishing standardized project methodologies, governance frameworks, and scalable delivery processes.
- Excellent communication, stakeholder management, and executive presentation skills.
- Hands-on leadership approach with the ability to directly manage high-priority enterprise projects when necessary.
- Experience with Six Sigma or process improvement methodologies is preferred.
- Background in Energy & Utilities industries is considered a plus.
- Strong analytical, organizational, and problem-solving skills with a customer-focused mindset.
- Fully covered medical, dental, and vision insurance for employees.
- Cost-sharing healthcare coverage available for dependents.
- 401(k) retirement plan with company match.
- Fully covered short-term and long-term disability insurance.
- Employee Assistance Program (EAP).
- Paid maternity and parental leave, including 12 weeks of paid leave for birthing parents.
- Paid paternity leave.
- Flexible unlimited PTO policy based on manager approval and business needs.
- 12 paid company holidays, including a winter recess period between December 25 and January 1.
- Free on-site gym access for employees located in the Denver, Colorado area.
- Remote work flexibility within the United States.
- Opportunities to contribute to a growing and collaborative organization focused on innovation and customer success.