Retail Experience Manager in Edina, Minnesota at JUUT SalonSpa
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Job Description
As the Retail Experience Manager, you will help bring JUUT’s retail vision to life by ensuring every salon offers an elevated, consistent, and inspiring retail experience. Through merchandising excellence, education, coaching, and collaboration, you will strengthen the connection between product, service, and guest care across the entire JUUT organization.
While primarily based in the Edina salon location, you will support all JUUT salons through merchandising leadership, retail education, product launch execution, event support, and best-practice coaching. You will play a key role in ensuring that every guest—whether receiving salon services or visiting specifically for retail—experiences thoughtful service, expert product guidance, and an elevated retail environment that reflects the JUUT brand.
We are looking for someone passionate about beauty, guest experience, visual presentation, retail strategy, and team development. To be successful in this role, you will need to be highly organized, collaborative, service-oriented, and able to influence retail excellence across multiple locations.
Key Responsibilities
Daymaking
- Know, believe in, and follow through on Juut’s purpose, mission, values, beliefs, and guiding principles
- Be a passionate expert: always continue to learn, serve guests consistently, and maintain integrity
- Make a genuine connection: always be authentic, respectful, compassionate, and fully present
- Inspire an encore: always go above and beyond to give each guest an unforgettable experience and maintain enthusiasm and confidence
Companywide Merchandising Standards
- Develop, maintain, and support consistent merchandising standards across all JUUT salon locations.
- Ensure retail spaces are visually compelling, brand-aligned, guest-friendly, and easy to shop.
- Partner with salon leadership teams to assess retail presentation and identify opportunities for improvement.
- Create clear merchandising guidelines, visual standards, and seasonal display direction.
- Support inventory presentation, product placement, promotional displays, testers, signage, and retail flow.
- Conduct regular visits to salons to ensure retail standards are understood and maintained.
Retail Events
- Support the planning and execution of companywide retail events, promotions, and guest engagement initiatives.
- Partner with salon teams to create retail event experiences that drive guest excitement, product education, and sales growth.
- Provide event guidance, merchandising support, communication tools, and best practices to salon leaders and guest service teams.
- Help evaluate event performance and identify opportunities to improve future retail activations.
- Ensure events are executed consistently while allowing each salon to personalize the guest experience appropriately.
Product Launches
- Support the rollout of new product launches across the company.
- Partner with internal leaders and vendor partners to ensure teams are educated, prepared, and confident in presenting new products to guests.
- Assist with launch merchandising, product storytelling, display direction, and guest-facing communication.
- Develop support materials and talking points for guest service teams and salon professionals.
- Monitor product launch execution and provide feedback to improve adoption, presentation, and guest engagement.
Retail Best Practices and Education
- Serve as a companywide resource for front of house retail best practices.
- Teach and coach salon guest service teams to create an elevated retail experience for both salon service guests and walk-in retail guests.
- Partner with guest service teams to strengthen confidence in product recommendations, retail conversations, and service standards.
- Create tools, standards, and training resources that support consistent guest engagement across all locations.
- Identify opportunities to improve the retail guest journey, from greeting and discovery to recommendation and checkout.
- Support salon leadership in building retail confidence, accountability, and enthusiasm within their teams.
Guest Service Team Development
- Engage directly with guest service teams to elevate retail service behaviors and expectations.
- Establish standards for exemplary retail service, including greeting, product knowledge, guest needs assessment, recommendation support, and closing the experience.
- Help define what a best-in-class retail interaction looks like at JUUT.
- Provide coaching and feedback that supports professional growth, service consistency, and increased retail confidence.
- Partner with leaders to ensure guest service teams understand their role in creating a luxury retail experience.
Cross-Functional Collaboration
- Collaborate with salon leaders, guest service leaders, education teams, marketing, operations, and vendor partners.
- Communicate retail priorities clearly and consistently across the organization.
- Act as a bridge between companywide retail strategy and salon-level execution.
- Share insights, opportunities, and feedback from salon teams to support continuous improvement.
- Represent the JUUT brand with professionalism, warmth, and a commitment to excellence.
Success Measures
Success in this role will be measured by:
- Consistency and quality of merchandising standards across all salons.
- Successful execution of retail events and product launches.
- Improved guest service team confidence and engagement in retail.
- Elevated retail experience for salon guests and walk-in retail guests.
- Strong adoption of retail best practices across the organization.
- Clear communication and positive partnership with salon leaders and teams.
- Contribution to retail sales growth and guest satisfaction.
Why Juut
At Juut, we believe in the power of Daymaking! We offer a range of benefits including group health, dental, and vision insurance, 401(k) retirement plan with company match, paid time off, and generous discounts on salon and spa services and retail products.
Qualifications
- Previous experience in retail management, salon/spa retail, beauty retail, visual merchandising, guest experience, or luxury service environments preferred.
- Strong understanding of visual merchandising, product presentation, and retail guest engagement.
- Experience training, coaching, or supporting teams across multiple locations preferred.
- Excellent communication, organization, and follow-through skills.
- Ability to influence and inspire teams without direct authority.
- Strong attention to detail and commitment to brand standards.
- Comfortable presenting information, teaching best practices, and providing constructive feedback.
- Must be available to support occasional retail events, launches, trainings, or salon visits outside of standard business hours as needed.
- Valid driver's license and proof of insurance is required.
Working Conditions
- Retail salon environment.
- Travel between salon locations is required.
- Must be available to support occasional retail events, launches, trainings, or salon visits outside of standard business hours as needed.