Copy of Animal Care Specialist in at Revival Animal Health, Inc

Primary Purpose of the Job:

The Pet Care Pro position is a results-driven inside sales position that plays a crucial role in driving business growth by managing inbound and making outbound sales calls, generating leads, ensuring a positive customer experience and meeting sales, profit and customer service targets. Individuals in this role have a passion for sales and customer service, with a knack for building relationships and closing deals.

Essential Duties

Sales and Lead Generation

• Handle inbound and outbound sales calls and emails to potential and existing customers.
• Identify and qualify sales opportunities through proactive outreach and follow-ups.
• Generate and nurture leads to build a robust sales pipeline.
• Attend tradeshows as needed.

Customer Relationship Management:

• Develop and maintain strong relationships with customers and prospects.
• Understand customer needs and tailor solutions to meet their requirements.
• Provide exceptional customer service to ensure a positive customer experience.
• Successfully learn and utilize a CRM tool to capture information and service customers and projects.

Product Knowledge and Consultation:

• Stay up to date with product knowledge and industry trends.
• Advise customers on product features, benefits, and applications.
• Follow internal and external policies and regulations related to product usage and recommendations

Collaboration and Teamwork:

• Work closely with the Revival Care Team and other departments to ensure customer satisfaction.
• Collaborate with marketing to support lead generation and promotional campaigns.
• Participate in team meetings and contribute to the development of sales strategies.

Performance Metrics:

• Achieve and exceed individual and team sales targets and performance metrics.
• Continuously improve sales techniques and processes to maximize efficiency and effectiveness.
• Monitor and analyze sales performance to identify areas for improvement.
• Accurately process customer transactions such as orders, quotes, etc.
• Discuss key products and/or promotions during each call during focus periods.

Follow-Up and Account Management:

• Conduct follow-up activities to ensure customer satisfaction and retention.
• Manage and resolve any customer issues or concerns promptly and effectively.
• Upsell and cross-sell additional products and services to existing customers.
• Maintain customer accounts for accurate information (i.e. phone number, address changes, special requests, notes, etc.)
• Perform regular account analysis to determine buying habits including, but not limited to, products, seasonality, customer specifics, etc.
• Non-Essential Duties
• Other duties as assigned by management.

Required Knowledge, Skills, and Abilities

• High School diploma or equivalent. Degree, coursework or experience in Marketing, Animal Science, Business Administration or related field desirable.
• Proven experience in an inside sales role or similar customer-facing position.
• Excellent communication and interpersonal skills.
• Strong sales and negotiation abilities with a track record of meeting or exceeding sales targets.
• Proficient in using Microsoft Office Suite.
• Ability to understand and articulate complex product information.
• High level of motivation, initiative, and the ability to work independently.
• Strong organizational skills and attention to detail.
• Customer-focused with a commitment to providing excellent service.
• Results-oriented with a drive to achieve and surpass goals.
• Excellent problem-solving and decision-making skills.
• Adaptable and able to thrive in a fast-paced environment.
• Strong team player with a collaborative approach to work.
• Willingness to make outbound sales calls when not accepting inbound calls.