RESEARCHER SPECIALIST in MERIDIAN, Idaho at Confidential

We are looking for a highly analytical and detail-oriented Research Specialist to join our team. This role requires a sharp eye for accuracy, strong investigative skills, and the ability to manage complex workflows with efficiency and precision. You’ll be responsible for conducting in-depth research, handling a high volume of outbound calls, and ensuring all documentation is thorough and reliable.

Success in this role requires more than just technical skill—it demands adaptability, focus, and a commitment to continuous improvement. We operate in a fast-paced, performance-driven environment where challenges are met with determination and solutions are executed with speed and accuracy. Clear communication and a service-first mindset are essential, as we prioritize professionalism, integrity, and the success of both our team and the company.

If you take pride in delivering quality work, staying flexible in a dynamic environment, and contributing to a high-performing team, we’d love to hear from you.

Key Responsibilities:

• Manage and prioritize assigned cases based on various factors to ensure timely completion.
• Conduct research and outreach to verify case details through a high volume of outbound calls.
• Accurately document findings, maintaining consistency with company standards.
• Maintain open communication with team members and leadership regarding case progress.
• Consistently meet daily performance metrics related to research accuracy, call volume, and case resolution.
• Perform additional tasks as assigned to support the research process.

Qualifications & Skills:

• Ability to adapt to evolving priorities and handle priority cases effectively.
• Comfortable making high volumes of outbound calls as part of daily tasks.
• Excellent communication and research skills.
• Ability to work efficiently in a fast-paced, deadline-driven environment.
• High attention to detail with the ability to review and correct errors accurately.
• Strong organizational and time management skills.
• Willingness to learn and work with JIRA and other relevant tools.