SURGERY SCHEDULER SUPERVISOR in Hattiesburg, Mississippi at Forrest General Hospital

Job Summary:

The Surgery Scheduler Supervisor is directly accountable to the Operating Room Patient Care Assistant Manager, Patient Care Manager and/ or the Director of Surgical Services. Position requires utilization of clinical knowledge to schedule appropriate procedures/surgeries per provider’s orders. The Surgery Scheduler Supervisor must schedule hospital procedures consistent with the patient’s diagnosis and procedure request within the block time requested. Possession of excellent customer service skills with patients, employees, and the public at all times. The Surgery Scheduler Supervisor must be able to respond to both written and oral correspondence regarding scheduling changes/cancellations in a timely, accurate manner. Individual must be organized, and be able to manage demanding workload with accuracy.

Performance Expectations:

Performance expectations will be covered in the orientation and precepted phases of your orientation to your job.

• Schedules cases for the FGH Main Operating Room, Orthopedic Institute, and FGH Labor and Delivery and GYN in EPIC.
• Maintaining the Operating Room scheduling system with block times as developed by the Medical Director, Assistant Manager, Manager of Surgery, and Director of Surgical Services.
• Alerting the Assistant Manager, Manager of Surgery and/ or Director of Surgical Services to conflicts immediately as they occur.
• Ensures insurance is covering surgery and informs the Surgeons and clinical staff.
• Coordinates with Cath lab, Interventional Radiology, MRI, CT, Endoscopy for anesthesia cases.
• Communicates with all departments to maximize efficiency and expedite the admission process.
• Coordinating the anesthesia assignment as developed by the Anesthesia Medical Doctor in charge for the day by the assigned time.
• Coordinating special needs for cases with the appropriate specialty coordinator as the case is scheduled.
• Completes and fax scheduling sheet to Neuromonitoring Company daily.
• Developing desk schedule for the next operative day and leaving at the desk at shift end.
• Sending alerts of any patient with radium seed implants to radiology as the case is scheduled.
• Performing the role of timekeeper in KRONOS, reporting issues to the Manager of Surgery and/ or Director of Surgical Services for follow-up.
• Uses “We Care” philosophy in dealing with all customers daily.
• Required appropriate use of department’s communication app.
• Participates in the educational opportunities for the implementation and mastering of the EPIC Intra-op system.
• Present to our offices the upmost customer service, resolving any and all conflicts.
• Covers the Main OR Desk as needed.
• Maintains all Health Stream assignments within the time deadline.
• Participate in all staff meetings and educational opportunities.
• Maintain all annual competencies.
• Notify surgery staff and CRNAs of early starts.
• Communicate with HBC Perfusion of specialty cases.
• Acts as a resource to all department personnel (surgeons, medical secretaries, nurses, residents, etc.) .

Qualifications:

Education/Skills

• High School diploma or equivalent required.
• Two years of college preferred. Extensive work experience may substitute for some collegiate studies.
• Knowledge of Microsoft Word and Excel applications

Work Experience:

• Strong communication skills required.
• Computer experience required.
• Must have a working knowledge and experience of data processing systems and data analysis.
• Must be able to work in an active environment and remain calm and focused.
• Two years of experience as a surgery scheduler preferred.

Certification/Licensure - DUE UPON HIRE

• None

Mental Demands:

• Exceptional oral and written skills are required to relate effectively to Hospital and medical staff. The individual must have the ability to type and be familiar with the rules of spelling, grammar, and punctuation.
• The individual must have the ability to use a computer display station, copier, telephone, personal computer, and calculator.
• Working knowledge of medical terminology is necessary.
• The individual must have a high energy level and be capable of handling pressure situations both mentally and physically.