Front Office Manager in Cincinnati, Ohio at Moxy Cincinnati Downtown

Join our vibrant team at Rolling Hills Hospitality as a Front Office Manager, where you'll play a pivotal role in shaping exceptional guest experiences. In this leadership position, you'll collaborate with our seasoned hospitality leaders, ensuring operational excellence across a diverse mix of properties. Your passion for thoughtful hospitality and dedication to customer service will help us continue to grow and evolve our platform.

We're committed to supporting your career growth with opportunities to mentor and develop strong property leadership teams. At Rolling Hills Hospitality, we value accountability and visionary thinking, making our work environment both rewarding and inclusive. If you're ready to make a meaningful impact and thrive in a dynamic setting, we can't wait to hear from you!

$40,000 - $50,000 yearly

• Oversee daily operations of the front office department to ensure smooth and efficient workflow.
• Train, supervise, and support front desk staff to provide exceptional customer service to guests.
• Develop and implement strategies to optimize hotel occupancy and room revenue.
• Maintain accurate records of room inventory, reservations, and guest accounts.
• Collaborate with other departments to coordinate guest services and resolve any issues or complaints in a timely manner.

• 2+ years of experience in hotel front office operations.
• Proficiency in Microsoft Office Suite.
• Strong communication and interpersonal skills.
• Ability to lift up to 35 lbs.
• US work authorization.
• You must be able to stand for 8 hours per day.

Founded in 2005, Rolling Hills Hospitality operates 19 hotel properties with a central focus on exceeding the expectations of its guests. Rolling Hills Hospitality has positioned itself as one of the premier hotel development and management firms in the region by embodying high operational standards while achieving a simplicity that can be applied to any business model. Through our management agreements, we are responsible for hiring, training, and leading over 300 employees throughout the Ohio Valley.

Rolling Hills Hospitality currently maintains upstanding relationships with the nation’s top hotel companies, including Marriott, Hilton, IHG, and Hyatt. Built on the principle of “if we take care of our employees, then our employees will take care of our guests,” our goal is to create a fun working environment for our employees so that we are positioned for growth and excitement for years to come.