Help Desk Technician in Parchment, Michigan at The Young Women's Christian Association of Kalamazoo, Mich

MISSION STATEMENT:

Eliminate racism, empower women, and promote peace, justice, freedom and dignity for all.

PRIMARY FUNCTION:

Under the supervision of the Director of Technology, the Help Desk Technician will provide Tier 1 support. The Help Desk Technician will assist employees with tier I trouble shooting and resolution of software and hardware support to YWCA’s employees via phone, email, HD tickets and computer chat. This position will ask appropriate questions and use knowledge and resources to diagnose and resolve employee issues. Escalate issues that extend beyond Tier I to the Director of Technology; responsible for logging all service requests into the YWCA tracking system.

QUALIFICATIONS:

The following statements are intended to describe the general nature and level of work being performed. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required.

RESPONSIBILITIES:

WORKING CONDITIONS AND ESSENTIAL FUNCTIONS:

1. YWCA assigned building
2. Occasional off-site locations
3. Potential outdoor events
4. Potential Actions: Sitting, standing, kneeling, bending, some lifting
5. Frequently required to remain stationary
6. Frequently required to move
7. Frequently required to utilize hand and finger dexterity
8. Occasionally required to climb, balance, bend, stoop, kneel or crawl

1. Continually required to communicate and exchange accurate information
2. Occasionally exposed to outside weather conditions
3. Occasionally exposed to wet and/or humid conditions (non-weather)
4. Occasionally required to smell
5. While performing the duties of this job, the noise level in the work environment is usually moderate, occasionally loud.
6. The employee must occasionally lift and /or move more than 20 pounds.
7. Specific vision abilities required by this job include: Close vision; Distance vision; Color vision; Peripheral vision
8. Specialized equipment, machines, or vehicles used: computer, tablet
9. Frequent travel to and from offsite locations and events
10. Occasional exposure to bloodborne pathogens, airborne pathogens, or infectious materials

TRAINING REQUIREMENTS:

The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Equal Opportunity Employer