Maternal Health Navigator in Chicago, Illinois at Centers For New Horizons Inc

Location: Chicago, IL
Schedule: Full-Time (40 hours/week)
Work Setting: 100% Onsite (In-Person)
Salary Range: $50,000–$55,000 annually

About Centers for New Horizons
Founded in 1971, Centers for New Horizons is a mission-driven nonprofit organization dedicated to empowering children, youth, and families to become self-reliant and thrive. With more than 100 full-time employees, many of whom live in or near the communities they serve, Centers delivers high-quality programs across seven locations throughout the Bronzeville and Riverdale neighborhoods on Chicago’s South Side, reaching more than 1,000 individuals every day.
Through education, workforce development, behavioral health, housing, and supportive services, Centers is committed to strengthening communities, expanding opportunities, and creating measurable, lasting impact for the families it serves.

Position Summary
The Maternal Health Navigator plays a critical role in supporting pregnant and parenting individuals and their families through personalized navigation, case management, and community resource coordination. Through in-person visits and ongoing engagement, the Navigator helps families overcome barriers to accessing healthcare, social services, and community supports that promote healthy outcomes for both parents and infants.
Working closely with the Family Connects program and community partners, the Navigator provides one-on-one support, education, referrals, and advocacy to improve maternal and infant health outcomes while reducing barriers to care.

Essential Responsibilities
-Conduct in-person visits with pregnant and parenting clients throughout Chicago.
-Develop trusting relationships with families and assess barriers to accessing services and supports.
-Provide personalized navigation and case management services to eligible participants.
-Connect families with healthcare providers, medical homes, Managed Care Organization (MCO) resources, transportation assistance, childcare resources, maternal and infant supplies, and other community services.
-Educate families on available benefits and programs that support maternal and child health.
-Promote healthy pregnancy, postpartum, and infant wellness outcomes through ongoing engagement and support.
-Provide information about Family Connects during the prenatal period and facilitate successful program referrals and handoffs.
-Assist families with accessing and navigating the Child Care Assistance Program (CCAP) and other public benefits.
-Deliver trauma-informed and culturally responsive services to individuals and families.
-Conduct outreach and community engagement activities to increase awareness of available services.
-Build and maintain collaborative relationships with community organizations, healthcare providers, and local agencies.
-Serve as a liaison between CNH, community partners, and participating families.
-Attend required trainings, workshops, meetings, and state or regional conference calls.
-Maintain accurate client documentation, case notes, and program records.
-Submit required reports and program data in a timely manner.
-Ensure compliance with grant requirements, agency policies, and quality assurance standards.
-Represent CNH professionally at community events, conferences, and stakeholder meetings.
-Perform other duties as assigned.

Qualifications
Education & Experience
-Associate degree required in Social Work, Human Services, Public Health, Behavioral Science, Psychology, Sociology, Nursing, or a related field.
-Bachelor's degree preferred.
-Minimum of one year of experience working in maternal and child health, public health, case management, family support services, community outreach, or a related field.
-Experience supporting pregnant individuals, new parents, or underserved populations is strongly preferred.

Knowledge, Skills and Abilities
-Knowledge of maternal and child health principles and best practices.
-Understanding of community resources, referral systems, and supportive service programs.
-Ability to build rapport with diverse populations and maintain professional relationships.
-Strong communication, organizational, and problem-solving skills.
-Ability to work independently while managing multiple priorities and a caseload.
-Experience conducting outreach, education, or community engagement activities.
-Proficiency in Microsoft Office, including Word, Outlook, and Excel.
-Commitment to providing culturally responsive and trauma-informed services.

Additional Requirements
-Valid Illinois driver's license required.
-Daily access to a reliable vehicle and proof of insurance.
-Ability to travel throughout the Chicagoland area for client visits, meetings, and community events.
-Successful completion of a background check as a condition of employment.

Benefits and Perks
Centers for New Horizons offers a comprehensive benefits package designed to support your health, well-being, and professional growth, including:
Competitive salary of $50,000–$55,000 annually
Medical Insurance
Dental Insurance
Life Insurance
Paid Vacation and Sick Leave
11 Paid Holidays
401(k) with Employer Match
Paid Birthday Off
Student Loan Forgiveness Eligible Employer
Equal Opportunity Employer
Centers for New Horizons is an Equal Opportunity Employer. We are committed to creating an inclusive workplace where all employees are treated with dignity and respect. Employment decisions are made without regard to race, color, religion, sex, national origin, age, disability, veteran status, sexual orientation, gender identity, or any other protected status under applicable law.