Assistant Program Manager in San Jose, California at Hope Services

Are you a person who enjoys helping others? Are you currently seeking fulfillment in your professional life?

Hope Services is Silicon Valleys leading provider of services to people with developmental disabilities and mental health needs. We seek candidates who share our inspirations & aspirations. Selection of staff is made on a competitive basis, and we are committed to promoting diversity, equity, inclusion & belonging at all levels..

>>>>> 2025 Winner of Mercury News Best in Silicon Valley <<<<<

>>>>> ASPIRE to Excellence CARF Accredited <<<<<

>>>>> 2024 Great Nonprofits Top-Rated Nonprofit <<<<<

>>>>> Four-star Charity Navigator <<<<<

>>>>> 2024 Candid Gold Seal of Transparency <<<<<

Assists in managing a program, providing multiple services to clients at the counseling center. Assists in supervision, hiring and training staff, budgeting and contract fulfillment, and assigns to perform or discharge special projects in areas of responsibility. Ensures maintenance of equipment, ordering of supplies, inventory and quality of service.

The following responsibilities represent the essential functions of the position: An employee in this classification is responsible for carrying out the following functions:

1. Assures adequate program staffing through scheduling, recruitment, hiring, and orientation of direct service, substitute, and volunteer staff as assigned. Provides all aspects of supervision, evaluation, and training to staff.

2. Provides input to the manager regarding program and business development. Assists in the development of service designs and makes recommendations for new programs and services.

3. Acts as a resource for behavioral health, program development, and community resources; acts as a liaison between program services and the community.

4. Assists in developing and implementation of the Agency planning effort including department budgeting, policies and procedures, and the implementation of Agency goals.

5. Oversees accuracy and timeliness of billing, payroll, funding, inventories, training records, and various internal and external reports.

6. Provides oversight of daily operations and services including case management, communications, and advocacy and enures that quality services are provided in a timely manner.

7. Assures timely communications with persons receiving services, families, care providers, funding sources, staff, management and community. Conducts tours, presentations, and client orientations.

8. Attends service team meetings and Agency meetings; participates on Agency committees and in community meetings, representing the department as designated.

9. Assures compliance with all safety regulations and contract policies and procedures.

10. Provides direct service in program operations as needed to assure adequate staffing ratios.

11. Manages special projects or contracted services, as assigned.

12. Acts in manager's capacity, in absence of manager, as assigned.

13. Acts as a mandated abuse reporter.

14. Performs other duties as assigned to assure efficiency of program.

Bachelor's degree in human services, economics, or related field, plus at least two years of experience working with people with disabilities in a behavioral health environment, or an approved equivalent combination of experience and education.

1. Proficiency in MS Word, Excel, and database programs.

2. Ability to communicate effectively and provide excellent customer service.

3. Ability to facilitate systems and checks to assure delivery of quality services and products to internal and external customers.

4. Knowledge of the principles of management, supervision, planning, fiscal management, fair employment practices, regulations, safety, health, and client rights.

5. Ability to observe, evaluate, document, and communicate verbally and in writing.

6. Knowledge of behavioral health, program development, relevant legislation, rules, and regulations.

7. Ability to work independently and as a team member and relate to persons receiving services and their families or care providers. Upon request, able to represent the department in social, business, and community environments in which the Agency functions.

An enclosed office environment. Time spent sitting, using a computer station, concentrating intensely for long periods, using the telephone, and completing paperwork. Time spent in meetings, in travel to various work site locations in three counties. Some exposure to outdoor weather conditions.

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Do you have what it takes to make a difference? Inspire and be inspired! Hope Services takes immense pride in maximizing our employee engagement. Will you join us??

Visit www.hopeservices.org to find out more about us and the people we serve.

Hope Services is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees not regardless of, but with consideration and appreciation for race, color, religion or belief, national, social or ethnic origin, sex, age, physical, mental or sensory disability, HIV Status, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, past or present military service, family or parental status, or any other status.