BUSINESS OFFICE MANAGER in Pueblo, Colorado at Southern Colorado Clinic PC

TITLE: BUSINESS OFFICE MANAGER

POSITION TYPE: FULL TIME

REPORTS TO: EXECUTIVE DIRECTOR

FLSA CATEGORY: EXEMPT

DEPARTMENT: BUSINESSS OFFICE

MAIN LOCATION: 3676 PARKER BLVD, PUEBLO, CO 81008

JOB SUMMARY: This position is required to perform all duties of the Business Office Manager. It is responsible for planning, coordinating, and directing clinic receptionists, collections department, and the coding and billing department, which manages patient accounts, communicates with insurances, processes collections, cash and EOB posting, billing and coding transactions with patients, and submits reports as requested.

***THIS IS NOT A REMOTE POSITION. THE EXPECTATION WILL BE IN-PERSON 5 DAYS A WEEK***

DUTIES AND RESPONSIBILITIES

• Manages daily operation of staff including planning, goal setting, and quality measures.
• Manages staff performance by providing regular feedback, 90-day and annual performance reviews, and one-on-one meetings.
• Oversees coding staff to ensure accurate diagnosis and procedures coding.
• Oversees collection staff to ensure resolution of overdue bills and collection of payments on patient accounts.
• Documents workflows and procedures to ensure that all billing information is entered accurately.
• Ensures adequate scheduling of staff and sufficient coverage for business needs. Works with Human Resources to recruit and hire staff as needed.
• Routinely works with management to provide feedback and plans of correction for reoccurring errors.
• Identify patient reimbursement issues, claims, denials, and appeals are processed in a timely manner.
• Efficiently managing patient complaints with respect to billing and collections.
• Approve and adjust time entries for payroll, to include vacation and sick time.
• Assists in establishing and enforcing policies and procedures while holding staff accountable.
• Establish and maintain a professional environment, providing a friendly atmosphere that engages all employees and champions a positive employee culture.
• Maintain work area in a clean, sanitized, and organized manner.
• Follows all Infection Prevention policies and procedures.
• Attends annually required company programs and training.
• Attends all regular required department and company meetings.
• Maintains strictest confidentiality.
• Performs all other tasks and projects assigned.

TRAVEL: Up to 10% travel to other clinical locations may be necessary to support business needs.

REQUIREMENTS

• Bachelor’s degree in finance, business administration, healthcare administration, or related field.
• Current or previous certification in medical billing and coding would greatly benefit in this position.
• Demonstrated leadership and team building skills.
• Strong organization and project management skills; ability to prioritize, organize, plan, and implement services as well as handle multiple projects and problems simultaneously.
• Proficient with computers, all Microsoft Office applications, and medical records software.
• Proven experience in healthcare billing.
• Sound knowledge of provider health insurance.
• Ability to be On-Call as needed (Tier 1)
• Knowledge of medical terminology.
• Ability to multitask.
• Strong ethical code of conduct.
• Ability to maintain sensitive confidential information.
• Proficiency with computers and EMR software (Athena preferred).
• Autonomous, positive mindset and team player.
• Ability to remain motivated with a positive attitude.
• Disciplined, organized, and detail oriented.
• Willingness to learn and adapt.
• Ability to work with all levels of management and staff in a professional capacity.

TYPICAL PHYSICAL DEMANDS

Major activities of this job include sitting for long periods of time, moving from place to place, and light physical effort performed on a level surface. Use of a computer, telephone, writing, and organizational skills. Manual dexterity for use of computer keyboard, mobility and good vision (includes near acuity and depth perception). May be required to lift and carry items weighing up to 10 lbs., occasionally lift or move up to 100 lbs. with assistance. Requires ability to communicate effectively and have hearing within a normal range. Southern Colorado Clinic will make reasonable accommodations for the known disability of an otherwise qualified individual, unless such accommodations would cause undue hardship to the operation of the Clinic or pose a direct threat to patient or other employees’ health and safety.

TYPICAL WORKING CONDITIONS

Must possess the physical and mental abilities to perform the tasks normally associated with a Business Office Manager. The work environment is indoors in an office / medical clinic setting. Frequent exposure to communicable diseases, toxic substances, ionizing radiation, medicinal preparations, moving equipment, and other conditions common to a medical clinic environment. Requires working under stress in emergency situations, meeting deadlines, frequent interruptions, and occasionally may involve irregular working hours.

NOTE: Nothing in this job description implies a contract of employment, nor does it restrict management’s rights to assign or reassign duties and responsibilities to this job at any time. This job description is subject to change at any time.

Southern Colorado Clinic (SCC) is an Equal Opportunity Employer. Our policy is clear: there will be no discrimination on the basis of age, disability, sex, race, religion or belief, gender reassignment, marriage/civil partnership, pregnancy/maternity, or sexual orientation.

We are an inclusive organization and actively promote equality of opportunity for all with the right mix of talent, skills and potential. We welcome all applications from a wide range of candidates. Selection for roles will be based on individual merit alone.

SCC does not accept unsolicited CVs from recruiters or employment agencies. SCC will not consider or agree to payment of any referral compensation or recruiter fee relating to these unsolicited CVs. SCC reserves the right to hire candidates without any financial obligation to the recruiter or agency. All applications must be submitted directly through the job posting or our online portal. Unsolicited CVs sent to hiring managers or via email will be considered property of SCC without obligation to any agency.