Front Desk Coordinator in Scottsdale, Arizona at Cosmetic Physician Partners

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care.

AdmireMD Skin & Wellness Clinic, one of our valued partners, is looking for a Front Desk Coordinator to join their fast-growing, state-of-the-art clinic, in Scottsdale, AZ.

@admireskinclinic

Work Schedule:

This is a full-time position. The role is onsite with standard working hours (Monday to Thursday 8:30am-5:30pm, Friday 8:30am-1pm, once or twice per month). We believe in maintaining a healthy work-life balance while ensuring business needs are met.

Responsibilities:

• Create a welcoming and informative environment for customers by offering in-depth product knowledge, addressing their queries, and assisting them in making informed purchasing decisions. Knowledge of all physician’s credentials, and able to relay them to patients when determining purchasing decisions.
• Assist in maintaining visually appealing displays that highlight our products and attract customer attention. Ensure products are properly stocked and organized.
• Build strong relationships with repeat customers by offering personalized attention and follow-up support. Maintain a database of customer preferences for future reference.
• Support promotional activities, events, and product launches by actively engaging customers and promoting featured products.
• Collaborate with other team members and vendors to create a cohesive and customer-focused environment.
• Actively seek customer feedback and communicate insights to the Cosmetic Supervisor to improve product offerings and service quality.
• Ensure the cleanliness and hygiene of the medical spa, including sampling products and maintaining a tidy workspace.
• Establish and maintain contact with patients considering or awaiting cosmetic procedures. Maximize scheduling utilization by using a cancellation list, managing the lead list and CRM software, adding on procedures, etc.
• Greets and check-in patients in a friendly and professional manner upon arrival.
• Gather requisite patient information and place in chart and enter into computer.
• Escort patients to exam rooms and maintain exam rooms between patients.
• Check patients out and collect all fees as required. Rebook clients for their next appointment.
• Answer incoming phone calls, retrieve messages from voicemail, schedule appointments, record complete messages and direct callers to the appropriate personnel.
• Manage the Skin Membership loyalty program.
• Assist in managing Providers’ schedules to utilize cross referral opportunities.
• Consistently update Excel tracking spreadsheets.
• Be a liaison between the patient and physician by scheduling recommended procedures, selling recommended product, and tracking closure rates.
• Prepare End of Day Transaction Report, cash reconciliation, and close-out for manager approval.
• Utilize patient reward programs including Alle and Aspire.

Qualifications:

• 2 or more years of experience in a medical spa, dermatology, or plastic surgery office is a plus.
• Excellent communication skills and follow-through.
• Experience in performing cross-promoting services, and skincare products, and the ability to close sales.
• Excellent customer service with a patient focus.

Benefits:

• Competitive Compensation Package – Offering a salary that recognizes your skills and experience.
• Health & Dental Benefits – Comprehensive coverage to prioritize your well-being.
• 401(k) Matching – Plan for the future with our generous 401(k) matching program.
• Aesthetic Industry Perks – Enjoy free and discounted services and products.
• Great Culture & People-First Organization – Join a fun, drama-free environment that rewards collaboration and values those who help foster a positive workplace.