Supervised Visitation & Family Support Supervisor in Elkhart, Indiana at Maple City Health Care Center, Inc

Job Summary

CAPS and Maple City is an organization that supports healthy, safe, and thriving children and families by providing quality, comprehensive services to all.

The Supervised Visitation & Family Support Supervisor is a member of the leadership team. The Supervised Visitation and Family Support Supervisor ensures the safety and well-being of children by supervising staff, observing and documenting activities and behaviors during visitations, and providing guidance and oversight to staff in completing their assigned duties.

Duties and Responsibilities

• Directly supervise a team of supervised visitation and parenting education staff.
• Provide oversight, support, and clear communication to staff; escalate concerns or incidents to the Director as appropriate.
• Serve as the main on-site point of contact for client questions or needs, elevating matters to the Director when necessary.
• Continually provide excellent customer service to all clients, staff, Court, DCS, and community partners.
• Provide orientation for client families.
• Provide and participate in regular supervision, meetings, and training as scheduled.
• Maintain a high level of confidentiality concerning families.
• Observe and document interactions, behaviors, and visit details without interpretation and in compliance with program policies and procedures.
• Guide, intervene, and/or attempt to redirect client and child behaviors when appropriate.
• Assist with initial orientation and ongoing training for SVFS staff members.
• Enter and track information accurately and timely in program databases.
• Review referrals when received and submit reports in an accurate and timely manner.
• Assist in coordinating client and staff schedules, assigning visitation rooms, and setting up virtual and on-site visits.
• Prepare monthly invoices and reports.
• Other duties that support our shared work, as assigned.
• This description does not cover or contain a comprehensive listing of all activities.

Required Skills and Abilities

• Desire to provide a safe and non-judgmental environment for children and families to build bonds. Highly principled, organized, timely, detail-oriented and reliable.
• Proficient with electronic forms and ability to learn new programs quickly.
• Proficiency in speaking, reading, and writing English is required. Also, possessing these qualities in Spanish would be a plus.
• Enjoys and thrives in a fast-paced, high-growth environment, with a huge drive to create an impact while also being a respectful problem-solver and a collaborative, continuous learning team member.

Education and Experience

• Master’s degree within Social Work, Sociology, Psychology, or a similar HR field. (MSW preferred)
• Must be 21 years of age or older and have at least 2 years of correlating experience.

Requirements

• This role routinely uses standard office equipment such as computers, phones, electronic devices, photocopiers, filing systems/cabinets and fax machines.
• Ability to sit at desk frequently
• Ability to use hands and fingers and to reach for and handle objects to perform tasks frequently
• Ability to write ideas/information in a logical flow frequently
• Ability to read and respond due to nature of the work on a frequent basis
• Ability to talk and communicate with others via phone, in-person, and/or computer frequently
• Ability to listen to customers, problem-solve, and respond frequently
• Ability to sit, stand, walk, bend, reach, stoop, kneel, squat, twist, push, pull, and carry items frequently
• Lifting up to 15 lbs. sporadically
• The employee is primarily exposed to a normal office environment with moderate noise.
• This position may face inclement weather conditions when traveling.
• Occasional travel for court testimony.
• This position requires Sunday 9am-5pm, and Monday-Thursday evening hours ending at 7:30pm.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this work
• We are required by federal law to verify identity and eligibility to work in U.S.

What We Offer

• Competitive salary and benefits package (Retirement plan, health insurance, childcare reimbursement, student loan reimbursement)
• Opportunities for professional development and growth
• A supportive and inclusive workplace culture
• The chance to make a meaningful impact on the healthcare experience in our community

How to Apply

To apply for this position, please submit your resume and a cover letter that highlights your experience and how your unique background will contribute to our team. We encourage candidates from all backgrounds to apply.

Equal Opportunity Employer

CAPS & Maple City is an equal opportunity employer, and we are committed to creating a diverse and inclusive culture. We do not discriminate on the basis of sex, race, gender identity, sexual orientation, religion, national origin, age, veteran status, or any other protected status under the law. We celebrate diversity and are committed to creating an inclusive environment for all employees and the patients we serve.