Retail Sales Associate- Flagship NYC at Wolford America – New York, New York

To promote sales by providing excellent service to customers, using professional product presentations, sales techniques, and product knowledge

Responsibilities include but are not limited to:

Sales

• Engage with clients to build sales on the sales floor
• Provide highest level of customer service by presenting products to customers, explaining benefits, features, quality, prices, and product care
• Achieve given sales and KPI targets through initiating cross-selling and add-ons
• Maintain Client Book & actively gain new customers for database

Operations

• Merchandise the boutique including window decos & in-store visuals; ensure that all products are perfectly displayed, efficiently organized and within corporate guidelines
• Preparation of merchandise orders, handling of product deliveries, and receipt of merchandise
• Maintain all areas in pristine condition at all times including, shelves, modules, floor, cash counter, dressing room, stock room, etc.
• Take part in regular training & team meetings regarding product knowledge, customer service, promotions, and visual merchandising
• Handle the POS and cash system
• Maintain cash handling records, reports, and opening and closing procedures
• Ensure compliance with health and safety regulations as well as federal, state, and local laws and requirements
• Handle product pricing, product reclamations, returns and/or exchanges and prepare the necessary administrative reports
• Comply with all Wolford standards including Employee Handbook, Employee Dress Code policies, Boutique Operations Manual and other corporate guidelines
• Safeguard company property and enforce loss prevention standards
• Key holding responsibilities
• Black Out Dates: February 10th-14th. Black Friday through New Year’s Day annually. Seasonal locations black out periods may vary.

Benefits

• Employee discount and bi-annual clothing allowance (subject to local tax requirements)
• Monthly commission earning potential 3% of individual sales
• Health, vision and dental insurance benefits for qualifying full-time employees
• 401K contribution after applicable company waiting period