MOVE IN COORDINATOR/SALES ASSOCIATE - THE KEMPTON in Wilmington, North Carolina at Liberty Health

Liberty Cares
With Compassion

Liberty Senior Living is currently seeking an experienced:

MOVE IN COORDINATOR/SALES ASSOCIATE

Full Time, Days

Job Summary:

• Comply with all applicable rules, policies, standards and guidelines related to employment with Liberty Senior Living and its communities.
• Interact with lead sources, prospects and residents through a variety of outreach, sales and in community activities.
• Influence prospects and lead sources with strategic messages, tactics, talking points, events, etc. Document lead sources, prospect interaction and other required census building information in customer relationship management software (CRM)
• Complete move in paperwork with new resident or responsible party.
• Develop and sustain customer relationships at move in.
• Communicate move in dates and times with teammates to ensure process is completed with excellent customer service and attention to detail.
• Conduct follow up, follow-thru activities and retention programs with current residents.
• Conduct on site sales and lead tours as needed.
• Conduct off site lead source calls as directed.
• Participate in on and off site marketing events for prospects and residents.
• Perform phases of the marketing and sales process that may focus on managing one or more of the following specialty areas:
  • 1.Managing the Move-In Process
  • 2.Assisting with sales event planning and execution
  • 3.Managing Community Relations throughout the greater community area

Job Requirements:

• A.A. or Bachelor’s degree in Marketing, Business Administration or related field required.
• Previous sales and/or marketing experience preferred. 2+ years preferred.
• Previous experience working with a long sales cycle (12-18 months) preferred.
• Proven technology skills
• Knowledge of persuasive and consultative selling techniques to strategically influence customer decisions Ability to learn new products and offerings, and effectively present unique benefits to a broad customer base
• Ability teach and orient to community using oral and written communication techniques upon move in. Ability to work independently with limited oversight and direction
• Ability to change/adjust tactics & strategies to meet the unique needs of each prospect and resident.
• Ability to understand, communicate, market and sell pricing and financial model versus competition
• Ability to understand and interpret architectural site, key and apartment plans
• Ability to consistently contribute to a professional and cohesive work environment
• Willingness and ability to learn new processes, continuously improve marketing and sales skills and adapt to a constantly changing environment and customer base
• Excellent organizational and time management skills

Visit www.libertyseniorliving.com for more information.
Background checks/drug-free workplace.
EOE.