Scheduler at Appalachian Regional Healthcare System – Boone, North Carolina

The primary responsibility of the clinic Scheduler is to facilitate the seamless coordination of patient appointments, ensuring an efficient scheduling process. The successful candidate will be adept at utilizing scheduling software, possess strong communication skills, and exhibit a commitment to delivering a positive patient experience. Key Responsibilities include:

• Appointment Scheduling: Efficiently organize patient appointments, considering healthcare providers' availability and appointment priorities.

• Communication: Interact with patients, healthcare providers, and staff to schedule and confirm appointments. Clearly convey appointment details and instructions to patients.

• Record Keeping: Maintain accurate records of scheduled appointments using electronic scheduling systems. Update patient information as necessary.

• Patient Coordination: Collaborate with healthcare providers to optimize the schedule. Address patient inquiries related to appointments, rescheduling, and cancellations.

• Follow-Up: Implement a system for timely follow-up calls or reminders to confirm appointments and provide pre-appointment instructions. Assist in rescheduling appointments as needed.

• Conflict Resolution: Address scheduling conflicts promptly and work proactively to find alternative solutions. Communicate changes in schedules to relevant parties.

• Team Collaboration: Collaborate with administrative staff and healthcare professionals to enhance overall clinic efficiency. Assist in additional administrative tasks as required.

Compensation is commensurate upon education, experience, certification, and internal equity. Hiring compensation ranges from $15.75 - $22.83 per hour.

Position Qualifications

• High school diploma or equivalent is preferred.

• Proven experience in appointment scheduling or related administrative roles.

• Certification in healthcare administration is advantageous.

• Proficiency in scheduling software and electronic health record systems.
• Excellent communication skills, both verbal and written.
• Strong organizational skills and attention to detail.
• Ability to prioritize tasks and work efficiently in a fast-paced environment.
• Customer-focused with a commitment to providing a positive patient experience.

• Ability to sit or stand for extended periods.
• Manual dexterity to operate a computer and other office equipment.
• Vision and hearing within normal ranges.

• Primarily office or clinic setting.

• Occasional evening or weekend hours may be required based on patient needs or special events.

About UNC Health Appalachian:

UNC Health Appalachian, the leader for healthcare in the High Country, comprises three hospitals, 13 medical practices, Seby B. Jones Regional Cancer Center, The Rehabilitation Center, and Appalachian Regional Healthcare Foundation. UNC Health Appalachian stays committed to promoting health in the High Country, enhancing quality of life, and simply “making life better.“

About UNC Health:

UNC Health is a state entity and an affiliated enterprise of the University of North Carolina system, comprised of 14 hospitals, 18 hospital campuses and more than 500 clinics along with the clinical patient care programs of the UNC School of Medicine (SOM). It exists to improve the health and well-being of North Carolinians and others we serve and to further the teaching mission of the University of North Carolina SOM. Over the past three years, UNC Health has provided more than $400 million in uncompensated or charity care to the citizens of North Carolina. Our hospitals have received numerous awards and recognition for quality care, patient safety and the overall patient experience. For more information, please visit unchealth.org