Clinical Support Staff in Chicopee, Massachusetts at Holyoke Medical Center

RVCC is looking to hire a Clinical Support Staff to support our Case Management & Housing Programs!

River Valley Counseling Center, Inc's Mission is to improve the health of all people in our community. We do that with honesty, respect, and dignity for our clients, visitors, and staff. We do that through expert and compassionate care, education, community partnerships, fostering innovation, and by inspiring hope in all we touch. We do that by being good stewards of our resources and providing efficient and cost-effective care for all.

Overview of Job Responsibilities:

• To provide clerical support to the case management and housing programs

• To greet clients and direct them to the appropriate person

• To assist with care and maintenance of office supplies and equipment

• To provide translation services (according to individual language capabilities) for clients on an as-needed basis, or as assigned or directed

• To provide translation services (according to individual language capabilities) for clients on an as-needed basis, or as assigned or directed

• To answer phone calls promptly and courteously and to take and communicate message accurately

• To support Assistant Program Director with initial processing of program referrals

• To maintain public areas i.e., waiting rooms, in a neat manner throughout the workday to ensure that a professional appearance is presented at all times to those using RVCC services

• To assist in the care and maintenance of office equipment and supplies and to report equipment malfunctions promptly

• To assist the Site Director and professional staff with special projects and to perform other duties relative to site operations, as assigned or directed

Job Requirements:

Education Level - High School Diploma

Experience - Minimum of six months experience in an office environment.

Skills/Abilities - Bilingual (English/Spanish) required. Must be comfortable and knowledgeable with computers. Excellent verbal and written communication skills; interpersonal skills; organizational skills; attention to detail; computer skills; good customer relations skills; knowledge of legal and ethical issues pertaining to the profession.

Licensing - CPR/First Aid certification or the willingness to become certified.

Benefits:

• Generous time off benefits for eligible positions

• Exclusive employee discounts

• Excellent and affordable insurance including health, vision, dental and pet insurance

• Free access to VHS Fitness & Relaxation center

• Mileage reimbursement

• 403b match

• CEU reimbursement up to $1,000 per year

• Tuition reimbursement up to $7,000 per year