Associate Division Director - Behavioral Health in Ann Arbor, Michigan at Trinity Health - IHA

POSITION DESCRIPTION:

Provides goal-directed leadership, program development and accountability across several IHA behavioral health domains, including Behavioral Health Collaborative Care, Embedded Social Work Psychotherapy and Social Work Advocacy. Ensures consistent, efficient, cost effective and high-quality services across all services and practices within their respective division. Through evidence-based practices and quality metrics, the ADD-BH affects the quadruple aim of Health Care: improved patient health, decreased healthcare costs, excellent patient experience and enhanced provider satisfaction. In conjunction with other division leadership, identifies and develops cross divisional systems that improve cross divisional referrals and coordination of care through principled referral processes, effective communication, expanded patient access and collaborative innovation. The Associate Division Director-Behavioral Health (ADD-BH) leads the team of supervisors and managers in several behavioral health service lines and provides direct support for respective dyad leadership. The ADD-BH partners with behavioral health physician champions and medical directors to ensure the success of behavioral health services across IHA.

ESSENTIAL JOB FUNCTIONS:

Leadership Responsibilities

In partnership and collaboration with divisional leadership and with respective dyad partner(s) and IHA leadership, researches, designs and implements the vision for programmatic service and operations, prepares strategic plan and sets annual goals and objectives within assigned division(s) to align with IHA’s priorities.

Assesses need and plans for Behavioral Health service lines across IHA.

Directs infrastructure enhancements and organization structure required to deliver broad Behavioral Health services.

Develops job descriptions that define roles, set expectations and establish scope of practice for behavioral health professionals across various Behavioral Health domains.

Guides BH management leadership in the development, implementation, and management of work plans for growth and enhanced profitability; ensures alignment with division strategic plan, annual goals and objectives.

Anticipates Behavioral Health needs in the EMR, directs IT optimization need and participates in ongoing QA as it relates to Behavioral Health EMR requirements.

Oversees the development and management of the Suicide Prevention Champions initiative and ensures ongoing training.

Creates and delivers interactive nteractive

aborative Care Medical Director, .seminars and presentations about mental health and substance use disorders and treatment for providers and residents, behavioral health professionals and other colleagues.

Consults as subject matter expert for organizational Behavioral Health decisions.

Integrates evidence-based clinical guidelines, preventive guidelines and protocols, to promote quality and efficiency in the delivery of Behavioral Health care.

Communicates regularly and effectively with stakeholders to track efficiency, effectiveness, challenges and opportunities of operational processes.

Partners with Division Director in the development and implementation of strategic and operational goals and plans.

Serves as an advocate for the assigned division and respective sites when participating in IHA, regional and system-wide discussions regarding Behavioral Health issues, policy, strategy and/or problem resolution.

Grows and maintains network relationships with outside organizations that support IHA’s Behavioral Health Vision and community health.

Represents IHA Behavioral Health at outside meetings and conferences.

Measures progress of Behavioral Health management leadership in achieving annual goals and objectives; evaluates performance against goals and objectives; identifies and communicates successful attainment of goals and objectives as well as opportunities for improvement.

Researches, evaluates and recommends best practices for work flows, clinical systems and staffing models; provides metrics on key quality indicators to support best practice recommendations; evaluates success of implementation of best practice against provider, patient and staff satisfaction measurements.

Analyzes patient satisfaction findings and provides leadership in the development and implementation of improvement plans; supports the divisional goal of achieving continual and sustained improvement in patient satisfaction levels by providing guidance and support for practice leadership teams.

Supports effective internal practice operations through the development, updating and communication of divisional office policies, protocols, and procedures; Develops benchmarks, tracks and reports progress, researches process improvements/efficiencies, recommends and implements changes in collaboration with dyad partner and divisional leadership.

Management Responsibilities

Provides guidance, leadership and oversight for assigned Behavioral Health leaders or other administrative staff, to include hiring, training, supervising, evaluating, corrective action and terminating. Actively participates in the recruitment and retention of providers within the assigned division(s).

Creates a positive and productive work environment to attract and retain leadership, providers, staff and patients.

Supports office leadership with the identification of current and future state provider recruitment needs; actively supports the recruitment process through interviews; Partners with Provider Relations to ensure an effective on-boarding process; Supports the development and implementation of an effective orientation plan for new providers in conjunction with Behavioral Health leadership.

Works closely with Behavioral Health leadership to ensure that IHA employees are of the appropriate number and mix of competencies, skill levels, educational and experiential backgrounds, and other qualifications which support a high quality of patient care.

Promotes educational opportunities for practice and provider leadership; supports the development of future IHA leadership within the division through identification of mentors or other relevant training/support.

Supports Behavioral Health managers with day-to-day operations as necessary; serves as interim Manager during leadership transitions or time away from office.

Reviews annual staff and provider satisfaction reports with Behavioral Health managers; supports the development and implementation of ongoing improvement efforts; monitors progress against improvement efforts.

Contributes to the evaluation and improvement plans for Physicians/APNs, staff or others as required.

Compliance Responsibilities - Assures the division is compliant with federal, state and safety regulations.

Supports the Behavioral Health managers by ensuring that each maintains a physician documentation and coding audit program; assures that leadership develops relevant plans to address any quality or patient safety issues.

Supports Behavioral Health leadership to establish and monitor appropriate safety and security criteria.

Communication Responsibilities – Works respectfully and cooperatively with IHA senior leadership, providers, management, staff, patients, and vendors; directly supports with escalated patient issues as needed.

Ensures that divisional meetings are effectively planned with dyad partner(s) and other relevant leadership, develops agendas and ensures the preparation of packets to support a productive meeting; Partners to lead each meeting through relevant agenda items, review information, establish follow up items and responsibilities for each; ensures meeting minutes are completed and forwarded to participants in a timely manner.

Actively participates in regular Behavioral Health provider and/or staff meetings to support leadership in gathering feedback, ensuring appropriate patient access and ongoing development of teamwork. Has overall responsibility to assure that all leadership, providers and staff have support and accurate information about IHA activities and goals.

Serves as a liaison for the division by participating in relevant IHA committees, task forces or other leadership meetings as necessary.

Fiscal Responsibilities - Accountable, along with dyad partner, for the financial performance of the division.

Reviews and approves annual budgets/rolling forecasts. Reviews financial data and develops meaningful tools to assist Behavioral Health leadership in the understanding of how the team(s) is/are performing.

Provides monthly and quarterly oversight of, and reporting on, divisional metrics and financials; engages with Behavioral Health leadership to identify areas of financial performance where improvement is required. Develops goals and measures improvement through regular review of metrics and financials and communication of progress to leadership.

Works with Behavioral Health leadership to review, develop and implement cost effective staffing models.

Identifies, applies for, and manages grants related to IHA Behavioral Health goals.

Other Responsibilities –

Participates in new business development as appropriate for the division.

Performs other duties as assigned.

ORGANIZATIONAL EXPECTATIONS:

Creates a positive, professional, service-oriented work environment for staff, patients and family members by supporting the mission and values of both IHA and Trinity Health.

Must be able to work effectively as a member of the IHA divisional, leadership and other relevant team.

Assumes responsibility for performance of job duties in the safest possible manner, to assure personal safety and that of coworkers, and to report all preventable hazards and unsafe practices immediately to management.

Successfully completes IHA’s “The Customer” training and adheres to IHA’s standard of promptly providing a high level of service and respect to internal or external customers.

Maintains knowledge of and complies with IHA standards, policies and procedures.

Maintains complete knowledge of office services and in the use of all relevant office equipment, computer and manual systems.

Maintains strict patient and employee confidentiality in compliance with IHA and HIPAA guidelines.

Serves as a role model by demonstrating exceptional ability and willingness to take on new and additional responsibilities. Embraces new ideas and respect cultural differences.

Uses resources efficiently.

Responsible for ongoing professional development – maintains appropriate licensure/certification and continuing education credentials, participates in available learning opportunities.

MEASURED BY:

Performance that meets or exceeds IHA CARES Values expectation as outlined in IHA Performance Review document, relative to position.

ESSENTIAL QUALIFICATIONS:

EDUCATION: Master’s degree in social work from a school accredited by the Council of Social Work Education is necessary, or equivalent.

CREDENTIALS/LICENSURE: Valid, unrestricted license to practice social work in the State of Michigan (LMSW) or similar relevant licensure.

MINIMUM EXPERIENCE:

• A minimum of seven years of social work leadership experience is required. Within that, two years of project management experience is preferred.
• Four years of experience in assessing and treating mental health disorders is required. Fluency in the Washington Model of Collaborative Care is preferred.
• Experience related to addressing social influences of health is preferred.
• Prior senior leadership experience at within a medical office environment, a minimum of 4 years in combination with meeting education requirements. Two years of experience directly supervising leadership staff is required.

POSITION REQUIREMENTS (ABILITIES & SKILLS):

Considerable knowledge of health care functions, including clinical functions, medical billing and coding procedures, reimbursement practices and quality improvement initiatives.

Knowledge of the legal and compliance aspects of health information systems and best practices in medical office operations; Knowledgeable in Meaningful Use criteria, PCMH, PCMH-N, EPM and HER.

Proficient in operating a standard desktop and Windows-based computer system, including but not limited to, EMR software, Microsoft Word and Excel, intranet and computer navigation. Ability to use other software as required while performing the essential functions of the job.

Excellent communication skills in both written and verbal forms, including proper phone etiquette. Ability to speak before groups of people, either in-person or virtually, and resolve conflict in situations where the audience may be less than receptive.

Ability to work collaboratively in a team-oriented environment; displays courteous and friendly demeanor.

Ability to work effectively with various levels of organizational members and diverse populations including IHA staff, provides, patients, family members, insurance carriers, vendors and the general public.

Ability to cross-train in other areas of practice in order to achieve smooth flow of all operations.

Good organizational and time management skills to effectively juggle multiple priorities, time constraints and large volumes of work.

Ability to exercise sound judgement and problem-solving skills.

Ability to coordinate, direct and supervise the work of others.

Ability to analyze and interpret data for appropriate and effective response.

Ability to handle IHA staff and organizational information in a confidential manner.

Requires the ability to drive to other office/practice sites and meeting and training locations.

Successful completion of IHA competency-based program within introductory and training period.

MINIMUM PHYSICAL EXPECTATIONS:

Physical activity that often requires keyboarding, filing and phone work.

Physical activity that often requires extensive time working on a computer.

Physical activity that sometimes requires walking, standing, bending, stooping, reaching, and/or twisting.

Physical activity that sometimes requires lifting, pushing and/or pulling under 30 lbs.

Specific vision abilities required include close vision, depth perception, peripheral vision and the ability to adjust and focus.

Manual dexterity sufficient to operate a keyboard, photocopier, telephone, calculator and other office equipment.

Must hear and speak well enough to conduct business over the telephone or face to face for long periods of time in English.