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What is the role of a 360 Account Executive at HorizonIQ?

The 360 Account Executive position at HorizonIQ is a Full-time or part-time position opportunity in the relevant field.

Where is this 360 Account Executive job located?

Remote, Other / Non-US, United States

What type of employment is offered for this 360 Account Executive role?

Full-time or part-time position

What industry does this 360 Account Executive position belong to?

This role spans multiple industries.

What is the expected salary for this 360 Account Executive job?

$95,000 – $110,000 Yearly Salary

360 Account Executive job near me in Remote, Other / Non-US at HorizonIQ

About HorizonIQ:

HorizonIQ is a global IT Infrastructure as a Service (IaaS) provider, delivering private cloud and dedicated server solutions that form the backbone of our customers' businesses. With operations spanning three continents, we support over 1,000 clients worldwide. Our expert team not only designs and deploys robust infrastructure but also offers managed services to ensure seamless operations for our customers.

As we move into 2025, HorizonIQ is poised for growth, building on a refreshed brand identity and a suite of innovative products launched in 2024. We are investing in our people and core technologies to foster a culture rooted in transparency, accountability, and continuous improvement.

Our Culture:

At HorizonIQ, we thrive on curiosity, collaboration, and a commitment to self-improvement. We empower our employees to take ownership of their work, providing the autonomy to innovate and solve complex customer challenges. Our flat structure encourages teamwork over ego, creating an environment where everyone contributes to driving meaningful impact. We value colleagues who challenge the status quo and push us to evolve, offering unique growth opportunities often unavailable in more traditional, hierarchical organizations.

Join us in shaping the future of IT infrastructure while advancing your career in a dynamic, forward-thinking environment.

Position Summary:

The 360 Account Executive is a unique hybrid role that combines the responsibilities of a Customer Success Manager (CSM) and a Sales Representative. You will be the primary point of contact for a portfolio of existing customers, ensuring their success with our IaaS platform while identifying and capitalizing on opportunities for account expansion, upselling, and cross-selling. This role requires a balance of customer empathy, strategic thinking, and sales acumen to drive both customer satisfaction and revenue growth.

Key Responsibilities:

Monitor account health, optimize usage, and provide cost-saving recommendations.
Act as the initial point of contact for support and technical escalations.
Maintain accurate records of customer interactions and sales activities in HubSpot.
Gather customer feedback and advocate for their needs internally.
Develop customer success plans aligned with client growth strategies.
Proactively manage renewals and implement churn prevention strategies.
Onboard and train new clients, ensuring smooth adoption of HorizonIQ’s IaaS platform.
Conduct Quarterly Business Reviews (QBRs) to align on goals and introduce new solutions.
Identify and pursue upsell, cross-sell, and expansion opportunities within your account portfolio.
Prospect for new leads within existing accounts and through referrals.
Prepare and negotiate customized proposals, contracts, and renewals.
Meet or exceed sales targets by managing a robust pipeline in HubSpot.
Track and report on key metrics like MRR, churn rate, and NPS.
Draft and manage sales proposals, RFPs, and contracts in collaboration with legal and finance teams.

Qualifications/Experience:

Required:

3+ years of experience in Customer Success, Account Management, or Sales within the cloud services, SaaS, or IaaS industry.
Proven track record of meeting or exceeding customer retention and revenue growth targets.
Understanding of IT infrastructure (e.g. servers, storage, networking) and how it supports business operations.
Excellent communication, presentation, and negotiation skills.
Ability to build trust and rapport with customers at all levels, from technical teams to executives.
Data-driven mindset with the ability to analyze customer usage data and identify growth opportunities.
Self-motivated, proactive, and able to manage multiple priorities in a fast-paced environment.

Preferred:

Experience with CRM tools (e.g., Salesforce, HubSpot) and customer success platforms (e.g., Gainsight, Totango).
Knowledge of cloud computing platforms and infrastructure (e.g., AWS, Azure, Google Cloud) and their use cases.

Compensation:

Pay is based on several factors including location, qualifications, skills, and experience.

Base salary range: $95k to $110k
On target earnings (OTE): $165k to $225k

Position Summary:

360 Account Executive in Remote at HorizonIQ

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