Customer Experience Representative - German speaker in Paris, Île-de-France at Brevo
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Job Description
- Manage and resolve daily client tickets via email and phone in a timely and professional manner.
- Ensure that clients’ questions and problems are addressed properly and in a timely manner.
- Handle challenging customers and escalate complex issues outside of the department when necessary.
- Report, analyze and resolve system and operational issues that impact clients.
- Grow client relations and work closely with the tech team to identify bugs.
- Work independently to master emailing best practices, as well as our platform and the tools we offer customers.
- Having a deep understanding of email best practices, along with extensive knowledge of our platform and the tools available to assist our valued customers.
- Develop a solid understanding of technical aspects related to email marketing, such as DNS record creation/modification, and the Brevo API.
- Fluent in German (mandatory)
- Customer focused
- At least a first experience in customer management focused on retention
- Experience in Customer Success, Customer Service or Customer Support
- Familiarity with email marketing is a plus
- The ability to jump right into a fun and relaxed office culture
- SaaS experience is a plus
A place to grow together: Join an international team in a bright, collaborative office located in a vibrant neighborhood.
Practical perks for everyday balance: RTT days off, 50% public transport reimbursement, Sustainable Mobility Package, and daily Swile meal vouchers (€12.50/day).
Learning, every step of the way: Access to English classes and 155,000+ courses on Udemy, plus a strong internal culture of knowledge-sharing and support.
Flexible for life: A remote-friendly setup, budget to support your home workspace, and relocation assistance for international talents.
Wellbeing that works: Top-notch private healthcare (70% covered), 6-week second-parent leave, extra time off if your child is sick, and several services related to prevention, health, and personal and professional wellbeing on the Welii platform.
A culture that cares: From inter-office trips to regular team events, there are plenty of ways to connect beyond your day-to-day. You'll also find active social, green, and LGBTQIA+ communities, plus Work Council benefits via Leeto.
- Introductory TA call (30 min)
- A Case Study to do at home
- An interview with your future Team Lead and our Senior Team Leader
- An interview with our Head of Customer Experience