Director of Client Solutions in Remote at Notable Systems Inc

Company Summary: We are a rapidly growing, fully remote Intelligent Document Processing company that drives unmatched efficiency in the medical equipment, healthcare, and financial services industries. Leveraging techniques like optical character recognition, machine learning, and large language models, our platform empowers our customers to transform complex, unstructured data into actionable insights, expediting their revenue cycle and lowering their costs. Ultimately, this helps patients get the care they need more quickly while reducing frustration with both their provider and their insurance company.

While we currently focus primarily on the DME (Durable Medical Equipment) industry, we are exploring and developing additional applications of our solutions to broader problems within healthcare, finance, and beyond.

Position Summary: The Director of Client Solutions serves as a critical liaison between prospective clients, existing enterprise accounts, and our internal teams. This multifaceted role requires equal parts relationship management, technical expertise, and strategic vision to drive adoption of our RCM solutions while ensuring exceptional client outcomes. Reporting to the Chief Client Officer, the Director of Client Solutions will be the face of our solutions to both prospects and clients, delivering meaningful insights that showcase our value proposition and drive business growth. This role will bridge our sales and client success functions through effective leadership and communication.

The ideal candidate thrives at the intersection of technology, healthcare operations, and client relationships. They are equally comfortable analyzing claims data, presenting to C-suite executives, and rolling up their sleeves during complex implementations. They possess a consultative mindset with the ability to navigate ambiguity while delivering concrete results for our clients. Most importantly, they excel in client-facing situations, whether helping the sales team close deals or ensuring enterprise clients achieve measurable RCM improvements.

Job Duties:

• Strategic Client Acquisition (75%)

  • Join sales executives on critical prospect calls to provide solution expertise and credibility

  • Lead discovery sessions with potential clients to diagnose RCM pain points

  • Articulate our solutions' value proposition and ROI through compelling presentations

  • Facilitate solution demonstrations tailored to prospect-specific needs and use cases

  • Build rapport with prospective clients as the technical authority and trusted advisor

  • Collaborate with sales to create customized proposals that address specific prospect challenges with our solutions

  • Provide expert responses to technical questions during the sales process

  • Once contracts are signed, facilitate smooth hand-offs of new clients to the implementation team, including collaboration on customized implementation strategies

• Enterprise Client Growth (25%)

  • Serve as strategic advisor for our largest and most complex enterprise accounts

  • Identify expansion opportunities within existing client organizations

  • Collaborate with Client Success Senior Account Managers to develop account growth strategies

  • Build deep relationships with client decision-makers to ensure long-term partnerships

Required Qualifications:

• 10+ years in healthcare technology and/or revenue cycle management

• Proven track record supporting complex enterprise healthcare clients

• Experience with RCM systems, billing operations, and reimbursement models

• Demonstrated ability to translate technical concepts to business value

• Exceptional communication skills for both executive-level and operational conversations, including strong presentation and consultative selling abilities

• Genuine enthusiasm for technology and its application to solve complex healthcare challenges

• Passion for staying current with healthcare technology trends and exploring innovative solutions

• Ability to analyze data and identify optimization opportunities

• History of building strong relationships through consultative approaches

• Bachelor's degree

• Must be authorized to work for any employer in the U.S. We are unable to sponsor or take over sponsorship of an employment visa at this time.

Preferred Qualifications

• Deep understanding of DME billing requirements and reimbursement challenges

• Project management expertise, particularly in software implementation

Benefits

We offer comprehensive and competitive benefits, including:

• Equity

• 10 company holidays per year

• 4 weeks of vacation per year

• 8 sick days per year

• Health/dental/vision insurance

• 401K with company match

• Paid parental leave

Work from Home Requirements

• Reliable Internet: Minimum download speed of 50 mbps and upload speed of 10 mbps. You can test your internet speed at this link: https://www.speedtest.net

• Smartphone: Must have a smartphone, as we use multi-factor authentication for logging in to our system, so you will need to download an app to your phone.

• Equipment: Company laptop and optional external monitor will be provided.

• Privacy: Must have a private place to work in order to protect the confidentiality of the patient data we access.