Transit Administrative Dispatcher at City of Arvin – Arvin, California

JOB SUMMARY

Under general supervision, performs dispatching duties within the Transportation Department; performs a variety of clerical and administrative duties in support of the Department; performs related duties as required.

DISTINGUISHING CHARACTERISTICS

The Transit Administrative Dispatcher is responsible for directing the timely routing of transit service, scheduling and dispatching Transit Drivers and vehicles. The incumbent is also expected to perform a full range of administrative support duties.

EXAMPLE OF ESSENTIAL FUNCTIONS

• Assigns vehicles to drivers; directs drivers regarding the timely and efficient routing of transit services.
• Operates a two-way radio system and/or phone system to dispatch transit vehicles and drivers.
• Schedules and coordinates passenger trips, schedules Americans with Disability Act (ADA) paratransit service, updates passenger locations/schedules and routes using computer aided software.

• Receives and screens visitors and telephone calls, providing quality customer service and respond to public inquiries and requests for service in a courteous manner.

• Ensures compliance with federal and state safety sensitive regulations and requirements;
• Assists in the resolution of immediate operating problems.
• Monitors and reports driver tardiness, attendance, and situational occurrences.
• Maintains log of calls, radio transmissions, and other data.
• Coordinates repair work and vehicle substitution to maintain service levels.
• Recommends immediate service reductions related to maintaining safe transit service.
• Analyzes ridership information, coordinates schedules and prepares recommended routes. prepares and types a variety of schedules, reports, driver trip sheets, memoranda, and correspondence.
• Issues, receives, types and processes various applications, permits and other forms; processes bills for fees; processes and secure cash transactions and records payments.
• Composes, types, proofreads, and processes a variety of documents including general correspondence and memos.
• Performs a wide variety of clerical work including filing, billing, checking and recording information on records.
• Compiles operational information and input data into computer.
• Operates a variety of office equipment including typewriters, radios, telephones, and computers including word processing, spreadsheet, and database programs.
• Maintains a variety of office files, logs, and records.
• Assists in policy and procedure implementation.
• Maintains and forecasts immediate and long-term supply needs; places supply orders as requested by staff or supervisor; organizes and maintains storage room and supply cabinets.
• Regular and timely attendance.
• Performs other duties as required.

MINIMUM QUALIFICATIONS

Sufficient experience and education to demonstrate the knowledge and skills listed and to perform the essential duties is required. A typical way of obtaining the required qualifications is:

Education:

High School diploma or GED Certificate

Experience:

Two (2) years of receptionist or office support experience.

Licenses and Certificates:

• Valid California driver’s license and satisfactory driving record.
• Typing speed of thirty-five (35) words per minute

Other Requirements:

Bilingual English/Spanish preferred

Knowledge of:

• Office procedures, methods, and equipment including computers, all Microsoft Office applications, and other computer-aided dispatching software.
• Policies and procedures related to transit operation.
• Correct English usage including spelling, grammar, and vocabulary.
• Record keeping principles and practices.
• Transit related State and Federal mandates.
• Emergency response procedures.
• Safety regulations including Vehicle Code and CHP regulations.
• Seasonal weather and road conditions affecting transit service routing.
• Operation of radio and telephone equipment.
• City road systems and geography.
• Methods and techniques of day-to-day transit operations problem solving.
• Methods and techniques of transit dispatching and scheduling.
• Techniques for providing a high level of customer service to the public and City staff, in person and over the telephone.