Room Attendant at SW Hotel Management – Los Angeles, California

Education & Experience:

• High School diploma or GED certification helpful or experience in a hotel or a related field preferred.

• Bi-lingual desired.

• Previous hotel or industrial experience desired, preferably in full-service hotels

• Experience in hotels working in various assignments within the same or other departments preferred

Physical Demands:

• Long hours sometimes required, including nights and weekends.

• Medium Work - Exerting up to 50 pounds of force occasionally, and /or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.

• Ability to be on your feet throughout the entire shift.

Required Competencies

• Must be able to convey information and ideas clearly, both oral and written.

• Must work well in stressful, high-pressure situations.

• Must be able to evaluate and select among alternative courses of action quickly and accurately.

• Must be effective in handling problems in the workplace, including anticipating, preventing, identifying and solving problems as necessary.

• Must be effective at listening to, understanding and clarifying concerns and issues raised by team members and guests.

• Must have the ability to assimilate complex information, data, etc. from disparate sources and consider adjust or modify to meet the constraints of a particular need.

• Must be able to prioritize departmental functions to meet due dates and deadlines.

• Must be able to work with and understand financial information and data, and basic arithmetic function.

Responsibilities may include any and all of the following:

• Approach all encounters with guests and team members in a friendly, service-oriented manner.

• Regular attendance is required in compliance with Prism standards, as required by scheduling, which will vary according to the needs of the hotel.

• Maintain high standards of personal appearance and grooming, which include a clean, pressed uniform and correct nametag when working.

• Comply at all times with Prism standards and regulations to encourage safe and efficient hotel operations.

• Must, at all times, be attentive, friendly, helpful and courteous to all guests, managers, and other team members.

• Clean and service assigned guest rooms in a timely and organized manner according to procedures and standards.

• Notify guest services (front desk) when service is complete so rooms may be sold, per standards.

• Report any room unable to be serviced within appropriate time standards to supervisor.

• Report needed repairs or unsafe conditions to supervisor.

• Respond to requests from guests, supervisors or management in a timely and efficient manner.

• Maintain linen cart and supplies in a neat and organized manner and to department standards.

• Maintain security of equipment, keys and supplies issued each day.

• Adhere to par stocking of items; avoid overstocking of items.

• Report lost and found articles to supervisor.

• Report low par stock items immediately to Housekeeping Supervisor.

• Follow procedures for team cleaning and self-inspecting program, if applicable.

• Be familiar with all fire extinguishers and locations on guest room floors.

• Knowledgeable of fire and other safety procedures, including those for HazCOMM, BloodeBorne Pathogen, Fire Safety procedures and heavy lifting techniques.

• Follow company policies and procedures.

• Report any observed suspicious behavior to Supervisor immediately.

• Thoroughly clean and restock assigned guest rooms per hours assigned.

• Complete all pre-cleaning duties including but not limited to guest supplies, cleaning supplies, and linen for housekeeping cart set up.

• Keep all hallways, public areas and closet clean neat swept and vacuumed.

• Prepare housekeeping cleaning cart for next day use.

• Attend meetings/training as required by management.

• Perform other duties as requested by management.

Reports to: Director of Housekeeping, Assistant Director of Housekeeping, or Housekeeping Supervisor