Quality Assurance & Quality Improvement Support Specialist - Bakari in Milwaukee, Wisconsin at Wisconsin Community Services

At WCS , we believe that everyone deserves the opportunity to thrive , regardless of their past. We stand at the intersection of justice, compassion, and opportunity , walking alongside individuals who face barriers like mental health challenges, substance use, criminal justice involvement, and systemic inequities .

We're not just offering jobswere building life-changing relationships that empower individuals to reclaim their futures.

Why WCS?

• Youll be part of a mission-driven team changing lives across Milwaukee and beyond.
• Youll receive training, mentorship, and growth opportunities to help you thrive in your role and your career.
• Youll witness the power of transformation and know that you helped make it happen.
• Youll work in a culture that values a culture of belonging, collaboration, and compassion .

This position assists and supports the QA/QI Supervisor to plan, design, monitor, and implement systemic practices and continuous improvement activities that enhance the effectiveness of program operations. The overall purpose is to create accountability with a focus on monitoring compliance and quality assurance and enhance program outcomes through evidenced-based practices and evaluation.

Assist QA/QI Supervisor to ensure quality assurance, continuous improvement, and compliance with contract, regulatory, treatment model, and agency requirements.
Daily monitoring of Medication Administration Records.
Dispense medications to youth as scheduled in accordance with Bakari Center policies and procedures including accurate documentation.
Ensure that the centers food service meets the requirements of DCF 52.
Conduct electronic and/or paper file audits on staff and youth records.
Conduct facility audits to ensure compliance with DCF 52.
Develop, implement, and monitor an ordering system for Bakari Center supplies.
Develop and support the implementation of the daily activity schedule.
Develop template/model for program plans, goals, and policies and procedures in conjunction with Program Manager.
Support main office operations, including answering phones, monitoring deliveries and paperwork.
Conduct surveys for the program with youth and families.
Develop training plans for new staff and assist in facilitating training.
Monitor fidelity to treatment models and evidence-based practices.
Ensure that services reflect the objectives of the treatment model and include significant attention to youth engagement, positive reinforcement, and use of evidence-based best practices for a high-risk, vulnerable youth population.
Assist implementation of outcome measurements and evaluation by obtaining information and feedback from both internal (clients and staff) and external (funding sources and other community agencies) customers.
Keep appropriate documentation for all funding sources.
Uphold and promote a positive and supportive culture for youth and staff.
Maintain client confidentiality within all written and verbal communications
Adhere to state licensing requirements.
Adhere to WCS Policies and Procedures.
Other duties as assigned.

Required Qualifications
Minimum of a bachelors degree, masters degree preferred.
One year minimum of social service program experience.
Experience monitoring client services, program compliance, and quality assurance.
Ability to display cultural competence by responding respectfully and effectively to people of all cultures, languages, classes, races, ethnic backgrounds, religions and other diversity factors in a manner that recognizes, affirms and values the worth of clients.
Knowledge and skills to work with population age 10-17.
Valid drivers license, automobile, and insurance sufficient to meet agency requirements.
Meet all the employee requirements including references, criminal background check, drug test, and drivers license check.

Knowledge, Skills and Abilities
Communication Ability to provide information effectively with a diverse population - the persons served, supervisor, colleagues, and program partners in writing and oral communications.
Technological Aptitude Demonstrate ability of strong computer skills that include, but not limited to, Microsoft Word, Excel, and database applications.
Managing Priorities/Deadlines Ability to maintain schedules, meet deadlines and manage multiple projects.
Problem-Solving Skills Ability to think critically and be solution-oriented in a fast-paced environment and adapt to program changes and challenges.
Adaptability Ability to manage change, deal with situations as they arise and work independently or as part of a team.
Teamwork Ability to work as a team participate productively while also managing independent contributing duties and responsibilities.
Motivation Possess a commitment to the assigned job, mission and core values of the organization while also supporting a respectful and harmonious work setting.
Professionalism Ability to conduct oneself with a high level of integrity, ethics and boundaries.
Multicultural Sensitivity Ability to work in the community and interact directly with diverse populations, including clients, partners, and service providers. Ability to demonstrate professionalism, cultural sensitivity, and strong interpersonal skills while representing the organization in a variety of settings.

Physical Demands:
May require sitting at a desk and/or computer for two or more hours at a time. Requires significant computer work. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions.

Work Environment:
Work is performed in a Residential Care Center. Must be comfortable being around and/or interacting with children with significant mental health needs. Flexible work schedule may be required from time to time.

Wisconsin Community Services, Inc. is an equal opportunity employer. All applicants will be considered for employment without attention to race, ethnicity, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status .

This position at WCS supports the QA/QI Supervisor in driving continuous improvement, compliance, and quality assurance for the Bakari Center. The role focuses on enhancing program operations and outcomes for high-risk, vulnerable youth through evidence-based practices, rigorous file and facility audits, and adherence to state licensing and regulatory standards.

The successful candidate will handle daily operational and compliance tasks, including dispensing medications, monitoring Medication Administration Records, ensuring food service compliance, and managing supply ordering and daily activity schedules. Additional responsibilities involve conducting internal audits, supporting staff training development, surveying youth and families, and maintaining accurate documentation to support program goals and agency requirements.