IT Systems Support Specialist in Clearwater, Florida at International Diamond Center

This position is onsite in Clearwater, FL. Remote work is not available.

IT Systems Support Specialist Job Summary

The IT Systems Support Specialist is responsible for supporting, maintaining, and improving the company’s technology infrastructure across all locations. This position provides day-to-day technical support to employees while also handling computer and equipment installations, network cabling, system access management, and technology projects.

The ideal candidate is an organized, self-motivated problem solver who can work independently, take ownership of assignments, and proactively identify and address technology needs. This individual must be comfortable balancing routine IT support responsibilities with larger installation and infrastructure projects, coordinating projects from initial planning through completion.
Occasional travel to the company's other store locations will be required to provide technical support, complete installations, perform maintenance, and assist with technology upgrades.

IT Systems Support Specialist Primary Responsibilities
IT Support & Troubleshooting
• Provide day-to-day technical support to employees across the organization, resolving hardware, software, network, and connectivity issues.
• Set up, configure, maintain, and troubleshoot desktop computers, laptops, printers, monitors, and other technology equipment.
• Diagnose and resolve technical issues in a timely and professional manner.
• Assist employees with company software, applications, email, and other technology-related needs.
• Maintain, repair, and replace IT equipment as necessary.
• Escalate complex technical issues to outside vendors or IT resources when appropriate.

Network Infrastructure & Installations
• Run, terminate, label, organize, and maintain network cabling.
• Plan and execute computer, network, and equipment installations.
• Assist with the installation, configuration, and maintenance of network hardware, including routers, switches, wireless access points, and related equipment.
• Troubleshoot network connectivity and infrastructure issues.
• Coordinate technology installations for office changes, store projects, and new equipment deployments.
• Maintain organized network equipment, wiring, and installation documentation.

Systems Administration & Access Management
• Set up new employee computer workstations, user accounts, and system access.
• Manage employee access to company servers, shared drives, folders, and other systems in accordance with established permissions.
• Assist with user account maintenance, password resets, and access changes associated with onboarding and offboarding.
• Support Microsoft 365, email systems, and other company technology platforms.
• Assist with server maintenance, system updates, backups, and general system administration.
• Help maintain appropriate security practices and safeguard company technology and information.

Project Planning & Coordination
• Plan and coordinate technology installations, equipment upgrades, and infrastructure projects.
• Evaluate project requirements, determine necessary equipment and materials, and establish an appropriate plan for completion.
• Coordinate with vendors, contractors, and internal departments as needed.
• Manage assigned projects independently, ensuring work is completed accurately, efficiently, and within established timelines.
• Maintain documentation of equipment, configurations, network layouts, and completed projects.
• Identify opportunities to improve technology processes, infrastructure, and overall efficiency.

Multi-Location Support
• Provide technical support and assistance to the company’s various store locations.
• Travel to other store locations a needed to complete installations, troubleshoot technical issues, perform maintenance, and support technology projects.
• Assist with technology setups for new locations, remodels, and equipment upgrades.

General Responsibilities
• Maintain an organized inventory of company IT equipment, supplies, and related assets.
• Monitor IT equipment and supplies and communicate purchasing needs.
• Maintain accurate records of technical issues, repairs, installations, and equipment assignments.
• Stay informed of technology developments and recommend improvements when appropriate.
• Perform other duties and special projects as assigned.

Qualifications
• 2-3 years of hands-on experience in IT support, systems administration, network support, or a related technical position.
• Working knowledge of Windows operating systems, Microsoft 365, and general business technology environments.
• Experience setting up computers, configuring user accounts, and managing server access and permissions.
• Basic networking knowledge, including IP addressing, network connectivity, routers, switches, and wireless networks.
• Experience with network cabling, cable termination, and equipment installations.
• Ability to troubleshoot hardware, software, and network-related issues independently.
• Strong organizational skills and the ability to manage multiple assignments and projects simultaneously.
• Strong communication and customer service skills when assisting employees with varying levels of technical knowledge.
• Excellent problem-solving skills and attention to detail.
• Ability to work independently and collaboratively as part of a team, prioritize responsibilities, take initiative, and see assignments through to completion.

Physical Requirements
• Ability to lift and carry computer equipment, monitors, networking equipment, and related supplies.
• Ability to bend, kneel, reach, and work in various positions when installing or troubleshooting equipment.
• Ability to work with network cabling and equipment in office, retail, and back-office environments.

IT Systems Support Specialist Benefits
• Paid Time Off, including 7 paid Holidays
• Medical, Dental, and Vision Insurance
• Life Insurance
• 401K with Company match

An Equal Opportunity Employer
We do not discriminate based on race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is our intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.