F Concourse Shift Manager in Atlanta, Georgia at CSM America

Job Description

Position Title: Shift Manager

Reports to (Position Title):Site Manager

Location: East Point, GA

About Us

Corporate Service Management (CSM) America is seeking a dedicated full-time Shift Manager to join our dynamic operations team to help service our clients. CSM is a well-established facility management company that specializes in janitorial services with a strong reputation and exciting growth trajectory, currently servicing the Hartsfield-Jackson Atlanta International Airport. We take pride in delivering dependable service while building a supportive, people first workplace.

The Opportunity:

You will help drive operational success by supporting daily workflow and addressing real-time challenges to keep the operations running smoothly. You will support our frontline teams in a fast-paced environment to deliver outstanding janitorial services. You will report to the Site Manager. If you arelooking to explore an emerging manager role that enjoys building strong teams, making a real impact on delivering quality service, and being a part of a growing company- we would love to hear from you.

Qualifications:

• High School Diploma, or equivalent preferred
• 2-4 years of leadership experience
• Ability to multi-task and effectively prioritize workload.
• Professionalism and ability to communicate at all levels of the client organization.
• Demonstrated ability to manage and resolve complex client situations in an effective manner.
• Strong organizational, analytical, critical thinking and problem-solving abilities.
• The ability to work independently and manage multiple priorities and deadlines in a fast-paced environment.
• Demonstrate the ability to identify customer's needs and to deliver, decline, or adjust expectations.
• Highly motivated, self-directed and results driven

Duties & Responsibilities:

• Supervise the daily work activities of team members within the assigned area to ensure adherence to job-site objectives and performance expectations.
• Train, coach, and develop team members using established training calendars, curriculums, and coaching practices to ensure strong performance and engagement.
• Provide feedback on performance appraisals and disciplinary decisions and make recommendations for promotions within the team.
• Oversee and inspect cleaning operations to ensure all areas meet quality standards, client expectations, and contractual obligations.
• Use industry tools and company standards to conduct routine inspections and audits.
• Build and maintain strong relationships with client leadership; participate in weekly meetings and daily client briefings.
• Leverage CSM tools and technology systems to review, monitor, and audit performance metrics.
• Lead and monitor safety training to ensure staff compliance with OSHA, CDC, and company protocols, minimizing workplace hazards and promoting a safe environment.
• Ensure lawful timekeeping practices are followed; reconcile time sheets daily across all timekeeping systems.
• Communicate daily job-site goals and expectations using appropriate systems and tools.
• Support continuous improvement by addressing issues and identifying opportunities for process enhancements.
• Perform additional duties as assigned by management.

Physical Demands/Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform these functions.

Physical Demands:

• Lifting: Must be able to lift 40 pounds, 4 feet high, without the aid of another person.
• Standing: Mustbe able to bend, stoop, push and pull in the performance of job duties.
• Sitting: Must be able to sit/stand for up to a full eight (8) hour shift in the performance of job duties.
• Walking: Must be able to walk for long periods of time
• Repetitive movement of hands and fingers, typing or writing.