IT Desktop Support II in Hal Far at Crane Currency

Crane Currency has an immediate position open for an IT Desktop Support based out of Hal Far, Malta.

Who we are:

Crane Currency is a premier industrial technology company and a pioneer in currency manufacturing and advanced micro-optics technology for securing physical products. Yes, chances are you have our product in your wallet right now! Our sophisticated equipment and software leverages proprietary core capabilities with detection and sensing technologies. Around the world, our customers trust us to anticipate their needs with innovative, reliable, and high-quality currency & authentication solutions and services—just as they have for generations. ​

How you will make an impact:

You will play an active role in ensuring our global team stays connected and protected. You will work with colleagues as part of your day-to-day actions to ensure technical issues are resolved in a timely manner. Your people skills will be essential as you assist employees with situations that they are unable to resolve on their own and are looking to you for assistance. External customers look to you to ensure that the systems and processes keeping Crane compliant, and running are effective so they can receive their currency or product authentication products on time.

• Collaborate with global IT Team to improve team comradery and culture.
• Develop overall skill set by mentoring and coaching other members of the team through on-the-job training.
• Remaining current of emerging technologies and how they may enable the business.
• Provide 2nd level technical guidance and support to all associates to ensure effective and efficient incident response.
• Participate in Asset Management efforts of IT equipment and software licensing to ensure all equipment is properly accounted for and stock levels are maintained.
• Troubleshoots user support inquiries including but not limited to hardware, software and telecommunication issues.
• Installing, configuring, and maintaining client hardware including but not limited to laptops, desktops, printers, MFD/MFP’s, IP Phones, mobile devices, encrypted thumb drives to maintain company standards, security and compliance.
• Participate in assigned audit tasks to maintain a secure and compliant environment Participate in an afterhours on call rotation.

Knowledge and expertise that matter most for this role:

Required:

• Associate’s degree or International Advanced Diploma in Computer Science, Computer Engineering, or MIS. Bachelor’s degree preferred. or commensurate experience.
• 3+ years of relevant experience in a technical support role.
• 3+ years of experience with modern Windows desktop operating systems.
• Fluent in English and local language
• Experience installing, maintaining and supporting Microsoft Office/O365 applications.
• Experience creating and managing user accounts in Windows Active Directory, Azure AD and Microsoft Exchange Online.
• Excellent oral and written communication.
• Experience with common technologies used within manufacturing operations and office environments.
• Experience working in an enterprise ticketing system such as Fresh service, Service Now, Marval, or Remedy.

Preferred:

• Microsoft Modern Desktop Administrator Associate.
• Experience Administering an O365 environment.
• ITIL v4 certification is a plus.
• Relevant technical certifications from companies such as Microsoft or CompTIA.
• Consistently seeks to develop self and skills needed to be prepared for future opportunities.
• Must be motivated, have interpersonal skills and the desire to provide best-in-class customer service.

Malta - Benefits

How we will care for you:

We offer top-notch benefits including free health insurance, personal development opportunities, well-being and community engagement activities, competitive compensation, and a transport allowance. Discover more about our benefits here https://www.cranecurrency.com/careers/benefits/

What drives our team:

We are a passionate team of 1,200 creators and problem solvers, united by our purpose, we give people confidence every day in moments that matter. This comes to life through our Shared Values:

• People Matter
• Do the Right Thing
• Trusted Partner
• Innovate for Growth
• Always Improving

People are at the center of all that we do, from our employees to our customers and our communities. We empower our teams to help shape the Crane Currency experience, embracing and celebrating our unique perspectives and differences to learn from each other and grow stronger together. To learn more about life at Crane Currency, visit www.cranecurrency.com.

Where we are:

Your role is in Malta, Ħal Far. Ħal Far is the largest industrial estate in Malta. It is at the southern extreme of Malta, between the localities of Birżebbuġa , Safi and Żurrieq . Malta, Gozo & Comino offer endless moments of relaxation and the chance to explore diverse artistic, cultural, and natural treasures. Immerse yourself in pristine azure waters, discover over 7,000 years of history and indulge in a warm and hospitable Mediterranean lifestyle.

Crane Currency is a drug free workplace.

Crane NXT is an Equal Opportunity Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, military status, or national origin or any other characteristic protected under applicable local law.

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