Library Specialist - Interlibrary Loan Technician and Reference Assistant in Russellville, Arkansas at Arkansas Tech University (AR)

The Library Specialist is a full-time position, coordinating interlibrary loan activities and assisting students, faculty, staff, and community patrons with library resources and equipment. This position reports to the Librarian, Head of Instruction and Outreach.
Essential Duties
- Coordinate interlibrary loan activities, including borrowing, lending and holds.
- Dependably staff the research help desk and assist students, faculty, staff, and community patrons with library resources and equipment.
- Oversee maintenance of the new book collection.
- Other duties as assigned.

Knowledge, Skills, and Abilities
- Understanding of library interlibrary loan policies and procedures related to borrowing, lending, and holds.
- Understanding the value of patron privacy and accessibility to information in its various forms.
- Ability to use an integrated library system such as Tipasa ILL and WorldShare Management Services (WMS) to manage borrowing, lending and circulation.
- Excellent customer service skills with the ability to resolve conflicts, maintain user satisfaction, and create an approachable and responsive service point.
- Knowledge of standard office software and equipment as well as the ability to troubleshoot common technology issues.
Minimum Requirements:

Preferred Qualifications:
- Bachelor’s degree.
- Experience working in a library setting.
- Experience using integrated library systems such as WorldShare Management Services (WMS).
- Experience using Microsoft Office software.
- Main Campus – Russellville, Arkansas.
- Position is primarily located in an indoor library, classroom, and office environment.