Licensed Customer Service Representative II in at Aspire General Insurance Services

Licensed Customer Service Representative

Customer Service | California

Aspire General Insurance Company and its affiliated general agent, Aspire General Insurance Services, are on a mission to deliver affordable specialty auto coverage to drivers without compromising outstanding service.

Our values are ABLE:

• Always do the right thing
• Be yourself
• Learn and evolve
• Execute

Join a team where every individual takes pride in their role and contributes to our shared success.

About the Role:

We are looking for an experienced Licensed Customer Service Representative to support our customers and producer partners.

Under the direction of the Department Supervisor, you will assist with servicing existing policies, processing policy changes, answering coverage and underwriting-related questions, and providing timely solutions to insureds and producers.

This role requires an active California Property & Casualty (P&C) License OR California Personal Lines License at the time of hire.

Must have Requirements:

• Required Licensing
• Active California Property & Casualty (P&C) License OR California Personal Lines License.
• California licensing is required and non-negotiable. The applicable license must be active and in good standing at the time of hire.
• Candidates who do not have an active qualifying California license at the time of hire will not meet the requirements of the position.

What You'll Do:

• Respond to incoming calls and chats from insureds and producers, identifying concerns and providing timely solutions.
• Assist producers with technical questions and system navigation.
• Process incoming emails, phone requests, and other correspondence promptly and accurately.
• Gather additional information from insureds or producers when needed and explain underwriting determinations.
• Identify and communicate potential risk concerns to Underwriting.
• Handle cancellation requests and follow established retention procedures.
• Review, evaluate, and process policy endorsements.
• Provide accurate and professional written communication, including emails, letters, reports, and policy documentation.
• Follow applicable state and federal laws, Department of Insurance requirements, and Aspire policies and procedures.
• Deliver a high level of customer service while balancing multiple priorities in a fast-paced environment.
• Perform additional duties as assigned.

Additional Qualifications:

• Strong knowledge of insurance terminology, concepts, and coverage.
• Ability to read and interpret insurance procedures, guidelines, and regulatory information.
• Strong customer service, communication, and problem-solving skills.
• Ability to prioritize responsibilities and manage multiple tasks.
• Comfortable working in a fast-paced, high-volume environment.
• Proficiency with Microsoft Office and the ability to quickly learn new systems and technology.
• Strong written communication and documentation skills.
• Ability to adapt to a paperless work environment.

Preferred Qualifications:

• Bilingual English/Spanish strongly preferred.
• Active Arizona insurance license preferred but not required.
• Active Texas insurance license preferred but not required.
• Additional non-resident licenses may be obtained after hire based on business needs and expansion into additional states.
• Benefits

Aspire is an Equal Opportunity Employer committed to creating an inclusive workplace where all employees and applicants are treated with dignity and respect. All qualified applicants will receive consideration for employment without regard to any characteristic protected by applicable federal, state, or local law.

Aspire provides reasonable accommodations to qualified individuals with disabilities and for sincerely held religious beliefs and practices. Applicants requiring accommodation during any stage of the recruitment or hiring process should inform us right away.

Aspire complies with all applicable fair chance, ban-the-box, and criminal history consideration laws. Qualified applicants with criminal histories will be considered in a manner consistent with applicable law and the requirements of the position.

The pay range provided for this position represents the Company's good-faith estimate of the compensation for this role at the time of posting. Compensation for this position will be determined based on job-related qualifications, experience, education, skills, geographic location, and business needs. Aspire reserves the right to modify compensation and benefits programs as permitted by law.