REGISTRATION CLERK - WELLNESS CENTER in Anahuac, Texas at Chambers County Public Hospital District No 1

Job Title: Registration Clerk

Reports To: Wellness Center Director

Department: Wellness Center

FLSA Status: Hourly Non-Exempt

**This is a PRN opportunity. Scheduling is based on business needs.**

SUMMARY

The Wellness Center Registration Clerk supports the mission of Chambers Health by assisting in coordinating, training, and managing the Community Center in a manner that reflects superior customer service. Responsible for patient registration, processing payments, and billing accounts.

ESSENTIAL DUTIES AND RESPONSIBILITIES

Primary Duties:

• Greet and check patients in upon arrival. Assist patient with general inquires
• Enter and verify patient demographic and insurance information
• Interpret insurance benefits, contracts, and calculate patient cost. Obtain consent forms
• Navigate multi-lined phone system, and direct calls to appropriate department
• Accurately notate messages for medical staff.
• Collect patient balances and post payments. Reconcile cash till and receipts.
• Bring to the attention of the Community Center Director staff performance concerns
• Monitor workflows for optimal day to day operations and assist where/when needed
• Train newly hires staff in applicable processes
• Ensures logs and daily quality control is completed (ie refrigerator, hydrocollator)
• Meet regularly with Community Center Director to review activities
• Adhere to all Chambers Health appearance standards and maintains a professional dress at all times while working.
• Maintains friendly, efficient, positive customer service attitude toward customers, clients and co-workers. Is responsive to customer needs.
• Uses Service Excellence model when interacting with patients, client, and guests.
• Demonstrates commitment to professional growth and competence by adherence to hospital and departmental annual training commitments.
• Participates in self-development by attending mandatory in-services and educational programs appropriate to the goals and needs of the department.
• Adheres to all established systems and training programs to provide a safe environment.
• Maintains compliance with Chambers Health standards of operation. Always adheres to Chambers Health Business Conduct Policy. Maintains all records and reports to ensure compliance, with all local, state and federal regulations and codes.
• Maintains compliance with all requirements of Federal, State and local regulations and guidelines including the Civil Rights Act of 1964, as amended, the Age Discrimination in Employment Act of 1967, as amended, and the Americans with Disabilities Act, as amended.

OTHER DUTIES

• Performs other related duties as may be assigned.

WORK ENVIRONMENT

The work environment characteristics described in the following tables are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Due to patient contact, while performing the duties of this job, the employee may be exposed to disease or infections.

USE OF EQUIPMENT: Fill in equipment typically used to perform the job, i.e. personal computer, telephone, oven, grill, cash register, copier, hand truck, etc.

• Computer
• Pool Equipment/Chemicals
• Security Systems
• Multi Line Telephone
• Calculator
• Fitness Equipment
• Scanner
• Microsoft
• Smart Tvs
• Printer/Copier Theater Equipment

QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions:

• High school or equivalent preferred
• Prior experience in a medical office a preferred

LIFTING REQUIREMENTS: Place an ‘X’ next to the statement that best describes the usual lifting activity.

• SEDENTARY Lifting up to 10 pounds maximum and occasionally lifting and or carrying small items (files, manuals, binders)
• LIGHT Lifting 20 pounds maximum with frequent lifting and/or carrying objects up to 10 pounds

X MEDIUM Lifting 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds

• HEAVY Lifting 100 pounds maximum with frequent lifting and/or carrying objects up to 50 pounds
• VERY HEAVY Lifting objects in excess of 100 pounds with frequent lifting and/or carrying objects weighing 50 pounds or more

PHYSICAL DEMANDS: Place an “X” in the column that best describes the physical activities which are required for the position.

DEFINITIONS:

Not Required May be a routine part of the job, but the essential functions can be performed without this activity.

Occasional Activity is needed to perform the essential functions of the job at random intervals.

Frequent Activity is usual and customary part of the essential functions of the job.

Constant Activity is continually occurring and required to perform the essential functions of the job.

BENDING - FREQUENT

KEYING - FREQUENT

HEARING - CONSTANT

REACHING - FREQUENT

SEEING - CONSTANT

SPEAKING - CONSTANT

STANDING - CONSTANT

WALKING - FREQUENT

LIFTING - FREQUENT

CARRYING - FREQUENT

CLIMBING - NOT REQUIRED

KNEELING - OCCASIONAL

TASTING - FREQUENT

SMELLING - FREQUENT

PUSHING - FREQUENT

PULLING - FREQUENT

OVERHEAD REACHING - OCCASIONAL