Field Support Technician in Georgia, Georgia at Mosaic Gold Crown Group LLC

Department: Operations / Information Technology
Location: Supporting all 33 Burger King locations
Employment Type: Full-Time – 40 Hours Per Week

Schedule: Saturday – Wednesday
Pay Rate: $20.00 per hour
Reports To: IT Director and/or Director of Operations

About Mosaic Gold Crown Group LLC

At Mosaic Gold Crown Group LLC DBA Burger King, we are dedicated to fostering success within the Burger King family. As an integral part of our team, you will experience our commitment to excellence through our Mosaic Mission and Values.

We believe in building opportunities by investing in brands, people, and systems tailored for the future. Our core values—Ambition, Integrity, Versatility, and Connectivity—drive our efforts to create a thriving and supportive environment.

Join us as we continue building a stronger organization through technology, teamwork, and operational excellence.

Position Summary

Mosaic Gold Crown Group LLC is seeking a motivated and dependable Field Support Technician to provide entry-level technical support across our 33 Burger King restaurant locations.

This position is responsible for assisting with daily technology operations, troubleshooting basic technical issues, maintaining restaurant technology equipment, and helping ensure that systems operate efficiently.

The General Tech Specialist will support Point of Sale (POS) systems, surveillance camera systems, digital menu boards, printers, computers, networking equipment, and other restaurant technology.

This is an excellent opportunity for someone interested in beginning or growing a career in Information Technology. Previous IT experience is helpful but not required. We are looking for someone with basic computer knowledge, strong problem-solving skills, a willingness to learn, and the ability to communicate professionally with restaurant management and team members.

Essential Duties and Responsibilities

1. Technical Support and Troubleshooting

• Provide basic technical support to restaurant management and team members.
• Assist with troubleshooting POS systems, registers, kitchen display systems, and receipt printers.
• Identify and resolve basic hardware and software issues.
• Assist with troubleshooting internet connectivity and network-related issues.
• Support digital menu boards and restaurant display systems.
• Assist with camera system troubleshooting and basic equipment maintenance.
• Escalate advanced technical issues to the IT Director or appropriate vendor when necessary.
• Document technical issues, resolutions, and outstanding service requests.

2. Restaurant Technology Operations

• Conduct routine technology checks at assigned restaurant locations.
• Help ensure POS systems, printers, cameras, and menu boards are functioning properly.
• Assist with equipment installations, replacements, and basic configurations.
• Help maintain organized records of company technology equipment.
• Assist with technology upgrades and equipment rollouts.
• Follow established company procedures when handling IT equipment.

Required Qualifications:

• Must be at least 18 years of age.
• Basic computer skills and familiarity with Windows operating systems.
• Basic understanding of computers, printers, and electronic devices.
• Strong communication and customer service skills.
• Ability to troubleshoot problems and follow instructions.
• Dependable, organized, and detail-oriented.
• Ability to work independently and as part of a team.
• Valid driver's license and reliable transportation to travel between restaurant locations.
• Willingness to learn new technology and systems.
• Basic understanding of networking, Wi-Fi, and internet connectivity.
• Experience with surveillance camera systems.
• Familiarity with digital menu boards and computer hardware.
• Previous professional IT experience is not required. Training and guidance will be provided.

Physical Requirements and Work Environment

• Ability to safely and successfully perform essential job functions consistent with company policies and procedures.
• Must be able to lift and carry up to 40 pounds.
• Frequently required to use hands and fingers to handle equipment, tools, and technology devices.
• Must be able to maintain balance and stand or walk for extended periods.
• Must be able to bend, reach above the head, reach at waist level, and reach below the waist.
• Must be able to work in restaurant environments that may include high temperatures, slippery floors, kitchen equipment, and other operational hazards.
• Must be comfortable working in a fast-paced restaurant environment.
• Must be able to travel between assigned restaurant locations as required.

Performance Expectations

• Success in this position will be evaluated based on:
• Timely response to restaurant technology concerns.
• Ability to troubleshoot and resolve basic technical issues.
• Proper documentation of technical support requests.
• Reliability and completion of assigned tasks.
• Professional communication with restaurant management.
• Ability to learn and develop technical skills.
• Adherence to company policies and IT procedures.
• Demonstration of initiative, accountability, and teamwork.