Production Associate | NEW Hixson / Chattanooga Store in Chattanooga, Tennessee at KARM Stores

Every Sunday Off! | Benefits & PTO | 25% Employee Discount | Performance-Based Increases | Referral Bonuses | Bonuses & Rewards | Career Growth Opportunities

At KARM Stores, your work makes a difference! Join a team dedicated to serving our customers, supporting our donors, and advancing our mission.

Summary

The Production Associate supports KARM Stores' mission by receiving, processing, and preparing donated merchandise for sale while providing an exceptional donor experience. This role contributes to operational excellence by maintaining quality standards, achieving production goals, supporting team success, and ensuring a safe, organized, and welcoming environment.

Essential Functions

Donor Experience & Team Collaboration

• Greet donors warmly, unload donations safely, and express gratitude while sharing the KARM Story.
• Maintain a clean, safe, and welcoming donation environment for donors, customers, volunteers, and other team members.
• Support team members by assisting with donation flow, stocking, sorting, and maintaining organized work areas.
• Contribute to a positive team culture through respectful communication, cooperation, and participation in devotional moments when present.

Success Factors: Builds Positive Relationships Communication Teamwork & Supporting Others Mission Alignment

Merchandise Processing & Quality

• Follow established sorting, pricing, quality, and production standards to prepare merchandise for sale.
• Become proficient across multiple processing areas, including receiving, presort, pricing, ready area stocking, and disposal.
• Research merchandise as needed to ensure accurate pricing and appropriate tagging.
• Receive and apply coaching and feedback to improve quality, efficiency, and accuracy.

Success Factors: Critical Thinking & Problem Solving Adaptability & Personal Growth Operational Excellence Accountability & Results

Production & Operational Excellence

• Meet production expectations for sorting, pricing, and processing merchandise.
• Adjust to changing workflow needs based on donation volume, staffing, and operational priorities.
• Protect merchandise value through accurate evaluation and careful handling of donated goods.
• Cross training for paired role in retail.
• Assist with other duties as assigned to support daily operations and team success.

Success Factors: Operational Excellence Accountability & Results Adaptability & Personal Growth

Safety & Accountability

• Follow all safety procedures related to lifting, equipment operation, donor unloading, and prohibited items.
• Maintain accuracy and integrity in production logging and product handling.
• Demonstrate reliability through consistent attendance, punctuality, and dependable job performance.
• Perform responsibilities in accordance with company policies and operational procedures.

Success Factors: Judgment & Integrity Accountability & Results Operational Excellence

Qualifications

• High school diploma or equivalent preferred.
• Previous production, warehouse, retail, or customer service experience preferred but not required.
• Ability to safely lift and move merchandise throughout the workday.
• Willingness to learn multiple production processes and work in a fast-paced environment.

Knowledge, Skills & Abilities

• Strong interpersonal and customer service skills.
• Effective verbal communication.
• Ability to follow established production processes and quality standards.
• Ability to prioritize multiple responsibilities in a fast-paced environment.
• Strong attention to detail and organizational skills.
• Ability to work independently and collaboratively.
• Ability to solve routine problems using sound judgment.
• Ability to effectively use Ipad-based technology and applications to accurately perform daily business operations.
• Commitment to learning, operational excellence, and continuous improvement.

Physical Requirements

• Ability to stand and walk for extended periods and frequently bend, stoop, squat, reach, and perform repetitive movements throughout the workday.
• Ability to frequently lift, carry, push, and pull merchandise or materials weighing up to 50 pounds, using assistance or appropriate equipment for heavier items.
• Ability to push and maneuver loaded carts, racks, and other material-handling equipment and safely use approved step stools or ladders as needed.
• Ability to perform repetitive tasks involving the hands, wrists, and arms, including sorting, hanging, tagging, stocking, and other retail or production activities.
• Ability to work in fast-paced retail, production, and receiving environments that may involve varying temperatures and periods of high physical activity.

Work Schedule & Required Hours

Part-time to full-time, MondaySaturday, up to 40 hours per week. Shifts may include evenings or Saturdays based on operational needs. Attendance at required meetings, events, and training.