Security Concierge in Atlanta, Georgia at Protect Security

We are seeking a calm, organized, and technologically proficient Security Concierge to serve as the welcoming face of a luxury high-rise building in the heart of downtown Atlanta. The ideal candidate excels at balancing digital management tools with face-to-face service, remaining composed and solution-oriented when handling distressed visitors, policy enforcement, or high-traffic pressure.
Key Responsibilities

• Front-Desk & Guest Services: Greet visitors, residents, or guests warmly, issue access passes or keys, and handle check-ins and inquiries.
• De-Escalation & Conflict Resolution: Manage tense situations, policy disputes, or delayed deliveries with a steady, empathetic, and professional demeanor. De-escalate agitated individuals by actively listening, separating emotion from core issues, and following protocol to involve security or management when necessary.
• Computer & Software Operations: Utilize property management systems, customer relationship management tools, ticketing software, and the Microsoft Office Suite or Google Workspace to log packages, track visitor access, and manage digital calendars.

Qualifications & Skills
Technical & Computer Skills
• Proficiency in basic and intermediate computer applications, including Microsoft Office (Word, Excel, Outlook) or Google Workspace.
• Hands-on experience with front-desk or reservation software, CRM platforms, or digital package-tracking systems.
• Fast and accurate data-entry skills with a strong attention to detail.

De-Escalation & Interpersonal Skills
• Proven ability to remain calm, patient, and collected under high-pressure or confrontational circumstances.
• Strong active listening and verbal communication skills to de-fuse frustration and set realistic boundaries or timelines.
• High social awareness and emotional intelligence to handle sensitive or confidential matters with discretion.

Education & Experience
• High school diploma or GED required;
• 1–3 years of experience in security, customer service, front-desk operations, hospitality, or a high-traffic administrative role.
• Prior formal training in customer de-escalation, conflict resolution, or crisis communication is highly preferred.