Surgery Scheduler in Austin, Texas at AA OBGYN PLLC

Position: Surgery Scheduler

Report To: Team Lead Surgery

Purpose: Responsible for scheduling physician’s surgeries in timely manner, educate patients on surgery, and ensure pre-surgery documentation and tasks are performed. Meet and exceed patient expectations and adhere to established practices while assuring the best possible care for patients.

Responsibilities:

• Greets and registers patients in a prompt, pleasant, and helpful manner. Verifies necessary information and records in the medical record.
• Books, coordinates and reschedules patients’ appointments/lab work. Relays necessary information and records in the medical record; verifies first appointments of the day are filled.
• Schedules follow-up appointments for patients per provider/assistant request.
• Determines CPT codes for anticipated surgery.
• Faxes or calls facility with demographic and insurance information.
• Verifies insurance benefits and/or referral and obtain pre-certification/authorization for surgery as appropriate.
• Schedules interpreter if needed for surgery.
• Maintains and updates current information on physician’s schedules.
• Answers questions regarding patient appointments and testing.
• Assists with preparation of agendas, materials, meetings, etc.
• Ensures proper paperwork is completed prior to procedure.
• Discusses surgery prep instructions with patient, according to established written and signed physician protocols.
• Ensures that the patient has made prior arrangements for a ride home from the clinic after surgery.
• Maintains open and effective communication with providers and employees to ensure quality patient care.
• Performs other duties as assigned.

Skills, Education, & Experience:

• High School diploma or GED is required, prefer some college.
• Minimum 3 years experience in insurance verification and surgery scheduling.
• Excellent communication skills.
• Demonstrate proficiency in personal computer office applications, such as word processing, databases, and scheduling software. Preferred Athena and One Medical Passport experience.
• Strong organizational and time management skills.
• Possesses a high degree of personal integrity and professionalism.
• Excellent customer/patient service.
• Maintains appropriate certificate and licensing (if applicable).

Physical/Mental Abilities:

• Ability to multi-task and prioritize duties.
• Ability to handle high stress situations and adapt to changing circumstances.
• High attention to detail.
• Must be able to stand, sit, bend, and walk.
• Must be able to maintain confidentiality.
• Ability to operate telephones and standard office equipment such as photocopiers and facsimile machines.
• Ability to maintain professional working relationships with staff and patients.