Inside Sales Representative - Warehouse in Herrin, Illinois at SunSource

Inside Salesperson - Warehouse

Provides sales support services to customers by displaying product knowledge, a willingness to solve service questions, and preparing orders for walk-in customers and phone in orders.

Primary Functions

• Sells products and services to customers over the telephone and assist walk-in customers by picking orders from warehouse and loading purchases.
• Provides pricing, delivery and product information as directed by supervisor.
• Arranges and follows up repairs and returned merchandise, acting as an "agent" for the customer.
• Assist outside salesmen with customer service and product information as requested.
• Provides back-order and warranty information.
• Assist walk-in customers by preparing orders and may assist in the loading of purchases.
• Follows through on customer inquiries and complaints.
• Become familiar with all products and services provided.
* Any other duties the supervisor feels necessary to fulfill the objectives of the company

Additional Functions

• Assists in annual inventories or other inventories.
• Attends company, department or individual training or meetings to include but not limited to product knowledge, vendor information or safety.
• May assist in the training of new inside sales personnel.
• Maintains store appearance through directed housekeeping activities.
• Assist counter sales, inventory control and other department's personnel as required.