Director of Maintenance and Modernization in Birmingham, Alabama at Housing Authority of the Birmingham District

Summary/Objective
The primary purpose of this position is to oversee the agency’s Maintenance Department and support the planning and execution of modernization and capital improvement projects across the agency’s multifamily, residential, and commercial properties. The incumbent is responsible for the overall performance, physical condition, efficiency, and accountability of HABD’s maintenance operations. The Director oversees the tracking and monitoring of facility repairs, requests for service, maintenance of systems, equipment, buildings, grounds, and utility systems of the Housing Authority of the Birmingham District’s (“HABD”) properties and communities. The Director is accountable for achieving measurable outcomes, developing and maintaining a high-performing maintenance team, and collaborating across the agency to improve the condition and long-term sustainability of HABD properties. The incumbent is responsible for overseeing maintenance training, reviewing and providing technical guidance on assignments, and supervising maintenance staff and supervisors.

Essential Functions

· Directs the work of staff including: assigning, planning, and reviewing work, evaluating work performance and completing performance evaluations, coordinating activities, maintaining standards, allocating personnel, selecting new employees, training staff, acting on employee problems, and recommending and implementing discipline.

· Ensures HABD residential, commercial, and administrative facilities are well-maintained, fully operational, and reflect the highest standards of affordable housing organizations.

· Establishes and enforces property conditions and maintenance standards across HABD’s portfolio.

· Plans, organizes, schedules, and implements programs for all types of maintenance and establishes objectives and priorities. Reviews and performs quality control checks on maintenance, inventory and supply processes, budgets, and work order completion.

· Establishes and directs clear operating protocols with property management and other staff for work orders, unit turns, inspections, emergencies, grounds, resident communication, preventive maintenance, and unresolved conditions.

· Participates in the development of scopes of work, requests for proposals (RFP’s), invitations for bids (IFB’s), requests for quotation (RFQ’s), or indefinite-delivery, indefinite-quantity (IDIQ) proposals. Meets with contractors, vendors, suppliers or other individuals regarding property needs.

· Works with Property Management and Finance to develop, review, monitor, and manage maintenance budgets.

· Schedules, coordinates and oversees major systems repair and maintenance of HABD’s facilities and ensures associated housing properties comply with appropriate building codes and specifications.

· Tracks, schedules, and accompanies Inspectors of systems requiring federal, state, or local compliance regulations.

· Oversees modernization projects and capital improvement of grounds and buildings. Review all on- going and proposed projects, change orders and perform project close-out duties.

· Provides maintenance and operational input into project design and specifications to promote maintainability, durability, life-cycle value, and operational efficiency.

· Participates in project turnover and acceptance, including punch lists, warranties, O&M documentation, training, and transition into ongoing maintenance.

· Reviews change orders and project conditions when maintenance or operational impacts are implicated and provides technical recommendations. Directs an agency-wide inspection readiness program designed to achieve and sustain high standards of livability and strong NSPIRE and other applicable inspection performance.

· Tracks inspection findings; establishes corrective action plans and deadlines; verifies completion; analyzes recurring deficiencies; and holds responsible teams accountable.

· Establishes a maintenance performance management system and regularly reports results to executive leadership through reliable data and dashboards.

· Work with the executive leaders on the development and execution of the agency’s capital plan for each of the HABD developments.

· Develops preventive maintenance program in conjunction with Operations and Development colleagues.

· Monitors specialized contracts for services performed in assigned facilities and developments; identify contract violations and service problems; resolves or reports contract violations and informs agency leadership as appropriate.

· Attends and participates in monthly board meetings, as requested.

· Manages maintenance activities on utility systems to provide continuous supply of heat, steam, electric power, gas, or air required for operations.

· Reviews production, quality control, and maintenance reports and statistics to plan and modify maintenance activities.

· Inspects operating machines and equipment for conformance with operational standards.

· Plans, develops, and implements new methods and procedures designed to improve operations, minimize operating costs, sustainability initiatives, energy efficiency, and effect greater utilization of labor and materials.

· Reviews job orders to determine work priorities.

· Requisitions tools, equipment, and supplies required for operations.

· Directs training of workers to improve work performance and acquaint workers with HABD policies and procedures.

· Confers with management to resolve maintenance problems and recommend measures to improve operations and conditions of facilities and equipment.

· Leads implementation of approved maintenance improvement plans, organizational assessments, corrective action initiatives, and other agency priorities affecting maintenance performance.

· Assesses staffing, deployment, skills, certifications, and training needs and recommends organizational or workforce changes needed to meet performance expectations.

· Collaborates with Human Resources to direct technical, safety, customer service, policy, and performance training.

· Builds capacity of direct reports through performance reviews, coaching, feedback, corrective action, succession planning, and leadership development.

· Performs other job-related duties as assigned

Supervisor Responsibilities

Supervises staff, including hiring, scheduling, and assigning work, reviewing performance, and recommends salary increases, promotions, transfers, demotions, or terminations.

Required Qualifications

· High school diploma or GED required; Associate’s or Bachelor’s degree in Facilities Management, Construction, or related field preferred

· 8+ years of progressive experience in maintenance or construction, including 5+ years in a supervisory or management role

Preferred Qualifications

· Experience in public housing or HUD-funded properties strongly preferred

· Certified Maintenance Manager (CMM), EPA 608 Certification, OSHA 30, or related technical certifications preferred

· An equivalent combination of education and experience may be considered.

Knowledge, Skills & Abilities

· Strong knowledge of mechanical systems, building codes, and maintenance practices in residential housing

· Strong leadership, facilitation, interpersonal, and conflict resolution skills

· Knowledge of HUD, federal, state, and local laws and regulations related to the position.

· Considerable knowledge of the trade skills, methods, materials, tools and equipment used in maintaining dwelling and non-dwelling facilities and grounds.

· Proven track record of working with diverse communities and building trusted relationships; ability to work with diverse populations in a respectful and professional manner

· Proven ability to manage deadlines, interpret policy, and lead large teams in a regulatory environment

· Ability to manage multiple projects and meet deadlines under pressure

· Proficiency with Microsoft Office Suite

· Exceptional written and verbal communication, organizational and time management skills with a sharp attention to detail

· General knowledge of principles, practices, and techniques of procurement and budgeting.

· Ability to plan, organize and implement a facilities maintenance program.

· Ability to maintain adequate records and prepare clear and concise narrative and statistical reports.

· Proficient basic mathematical skills and ability to understand and interpret data, charts, and graphs.

· Ability to read and understand moderately complex repair and service manuals, diagrams, and instructions/warning, operating instructions, plans and specifications.

· Ability to interpret complex federal, state, and local housing codes, and regulations.

· Ability to prioritize tasks and work in a fast-paced environment.

· Ability to maintain tact and professionalism in difficult situations.

· Must be able to wear required safety gear, including gloves, goggles, boots, or hard hats, as needed

· Valid driver’s license; must be able to meet a Motor Vehicle Review in accordance with Company policy

· Ability to pass a background check; ability to pass pre-employment drug test

Work Environment

While performing the duties of this job, the employee regularly works in a combination of office settings, residential buildings, and outdoor environments. May be exposed to noise, dust, cleaning agents, weather extremes, and construction hazards.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Frequent movement between agency offices, housing developments, rooftops, basements, and mechanical rooms. Ability to climb ladders, enter crawl spaces, and access tight spaces. Must be able to lift and carry up to 50 pounds, operate tools, handle equipment, and perform hands-on inspections. Use of PPE as required.

Regular use of the telephone and e-mail for communication is essential. Sitting for extended periods and the use of hands and fingers is common. Ability to read screens, review detailed reports, and participate in virtual or in-person discussions. Ability to speak and communicate clearly.

Occasionally required to lift and carry up to 25 pounds.

Travel

Approximately 30 percent, including local travel (less than 5 percent out-of-area)

Other Duties

Please note this job description is intended to describe the general nature and level of work performed by employees assigned to this position. It is not designed to contain or be interpreted as a comprehensive list of all duties, responsibilities, and qualifications. Additional job-related duties may be assigned. Housing Authority Birmingham District reserves the right to amend and change responsibilities to meet business and organizational needs as necessary with or without notice.