Spa Coordinator in Westlake, Ohio at A&M WELLNESS LLC

Location: Face to Face Spa — Ohio
Position: Front Desk Sales Coordinator
Employment Type: Full-Time / Part-Time
Reports To: Spa Manager

Face to Face Spa is seeking an energetic, professional, and sales-driven Front Desk Sales Coordinator to join our team.

This position is much more than a traditional receptionist role. The Front Desk Sales Coordinator is responsible for creating an exceptional client experience while actively contributing to the spa's revenue, membership growth, appointment bookings, and client retention.

The ideal candidate is confident in sales, highly organized, comfortable discussing aesthetic services, and motivated by measurable goals.

Sales & Revenue Generation

• Actively sell skincare products, memberships, treatment packages, and promotional offers.

• Convert incoming inquiries into booked consultations and appointments.

• Follow up with clients who have received quotes but have not purchased.

• Present financing and payment options accurately when available.

• Identify opportunities for appropriate treatment upgrades and additional services.

• Support the spa in achieving monthly revenue and membership goals.

• Confidently ask for the sale while maintaining a professional, client-focused approach.

Lead Management & Client Follow-Up

• Respond promptly to incoming calls, texts, emails, and online inquiries.

• Follow established lead follow-up schedules.

• Contact clients who missed appointments or have not rebooked.

• Maintain accurate lead, consultation, and quote tracking.

• Confirm appointments and work to reduce cancellations and no-shows.

• Reengage inactive clients and encourage future appointments.

Front Desk & Client Experience

• Greet every client warmly and professionally.

• Manage check-in, checkout, scheduling, and payments.

• Educate clients about available services, promotions, and membership benefits.

• Maintain accurate client profiles and appointment information in Zenoti.

• Address client questions and escalate concerns appropriately.

• Encourage satisfied clients to leave online reviews.

• Maintain a clean, welcoming, and organized reception area.

Membership & Retention

• Promote membership programs and explain their benefits.

• Support monthly new-member enrollment goals.

• Encourage clients to rebook before leaving.

• Track membership inquiries, cancellations, and holds.

• Help strengthen long-term client relationships.

Daily Operations

• Complete opening and closing front desk procedures.

• Reconcile transactions and follow cash-handling procedures.

• Maintain organized retail displays and front desk supplies.

• Assist with inventory counts and product restocking.

• Participate in daily team huddles and sales meetings.

• Follow company policies, privacy standards, and applicable safety procedures.

Success in this role will be evaluated using measurable performance indicators, including:

Specific numerical targets will be established by management.

• Previous experience in sales, customer service, hospitality, retail, or a medical spa preferred.

• Strong communication and relationship-building skills.

• Comfortable discussing pricing, promotions, and membership options.

• Ability to handle multiple tasks in a fast-paced environment.

• Strong organizational skills and attention to detail.

• Comfortable using scheduling software, computers, and payment systems.

• Zenoti experience is a plus.

• Professional appearance, positive attitude, and dependable work ethic.

• Ability to work independently and as part of a team.

• Must be available for a combination of opening and closing shifts.

• Weekend availability is required based on spa needs.

• Must be willing to assist with special events, promotional activities, and client appreciation events.

• Consistent attendance and punctuality are essential.

• Competitive hourly compensation based on experience.

• Eligibility for applicable sales incentives or commission programs.

• Employee discounts on qualifying services and skincare products.

• Training and professional development opportunities.

• Benefits for eligible employees according to company policy.

We want someone who is:

• Sales-driven: Confident asking for the sale and motivated to achieve goals.

• Client-focused: Makes every guest feel welcomed and valued.

• Accountable: Takes ownership of follow-ups, appointments, and daily responsibilities.

• Proactive: Identifies opportunities instead of waiting for instructions.

• Team-oriented: Supports providers, managers, and other coordinators.

• Organized: Maintains accurate records and follows established processes.

At Face to Face Spa, we are committed to helping clients feel confident while delivering exceptional aesthetic services and skincare experiences.

If you enjoy building relationships, achieving sales goals, and working in a growing medical spa environment, we would love to meet you.

Face to Face Spa — Promoting Skin Health and Beauty