Customer Success Specialist - Governance product (GovernOn) at LEGALON TECHNOLOGIES, INC. – Shibuya, Tokyo

About LEGALON TECHNOLOGIES, INC.

LegalOn Technologies is a global leader in legal AI solutions, trusted by more than 8,000 companies and law firms worldwide. The company empowers legal teams to review and negotiate contracts faster, with greater accuracy and confidence. Operating across Japan, the United States, and Europe, LegalOn is the first AI company from Japan to surpass ¥10 billion in annual recurring revenue (ARR) and has raised over $200M from leading investors including SoftBank and Goldman Sachs. It also has one of the largest and most global AI teams of any startups in Japan. In 2025, LegalOn achieved its first M&A by welcoming Germany's Fides Technology into the group, further accelerating global expansion. LegalOn combines LLMs, intelligent Agents and intelligent AI-driven workflows. Beyond legal, the company now offers specialized AI solutions including "CorporateOn," "CXOn," and "DealOn" to support diverse business domains requiring high expertise. In partnership with OpenAI, the company is redefining the legal AI landscape and developing innovative solutions for the future of professional work.

About the role

As a Customer Success Specialist for our Governance product (GovernOn), you will work closely with our clients to help them adopt and fully capture the value of our platform. You will lead the onboarding and initial setup for new customers, provide a tailored consultation support for customers to solve their pains in governance, and manage the relation with customers as they ensure successful adoption of the GovernOn platform. Leveraging your legal expertise and understanding of corporate law practices, you will work closely with in-house legal teams - most often General Counsel, Corporate Secretaries, General Affairs department, and their supporting teams - you will help clients accurately map governance data, optimize workflows, and unlock the full value of our platform. You will collaborate with our Customer Success, Product, and Sales teams to deliver a seamless client experience, expand client relationships, and contribute to the growth of our Governance business.

What you'll do

Deep Understanding of Corporate Documents and Good Understanding of Governance Practice

• Clearly understand the client’s governance structure and workflows based on the governance workflow knowledge.
• Interpret and extract legally relevant data from corporate documents (company registrar documents, ) and map it accurately into the GovernOn platform.
• Provide practically informed guidance that builds client trust and supports long-term partnership.

Client Onboarding and Implementation

• Lead onboarding projects for new enterprise clients, ensuring a structured, efficient, and timely implementation.
• Design onboarding plans, coordinate stakeholders, and deliver training that accelerates product adoption.
• Ensure the solution configuration aligns with each client’s corporate structure and governance practice.

Customer Success and Relationship Management

• Support clients throughout their lifecycle with proactive check-ins, responsive communication, and issue resolution.
• Drive product usage, deepen engagement, and promote best practices to maximize client value.
• Organize webinars, workshops, and training sessions to educate client teams and strengthen retention.

Growth and Expansion

• Identify upsell opportunities within existing accounts and partner with Sales where needed to expand usage or introduce additional services.

Collaboration and Process Improvement

• Collaborate with Product to communicate client needs and suggest enhancements that improve platform usability and compliance.
• Partner with Sales, to ensure unified, high-quality client outcomes　throughout implementation and support.
• Identify processes suitable for automation and help implement workflow improvements across CRM and internal systems.

Qualifications

Required Qualifications

• Knowledge related to corporate governance e.g. board management
• Strong understanding of corporate law, entity management, governance documents, and regulatory frameworks.
• Ability to interpret complex corporate structures and translate them into scalable workflows within the platform.
• Fluent in Japanese, Business level of English

Preferred Qualifications

• Licensed attorney in Japan
• 3+ years of of experience in a fast-paced environment such as financial institutions, audit advisory, in-house legal department, corporate planning division, general affairs division, corporate secretary division or a related field, OR 2+ years of experience as an attorney at law or paralegal.
• Bachelor or Master in Law
• Experience working directly with clients; AI experience is a strong plus.
• Strong project management skills with the ability to manage multiple onboardings and client relationships in parallel.
• Excellent communication skills with the ability to explain legal concepts clearly and deliver actionable guidance.
• Creative, analytical mindset with comfort using metrics, data, and structured processes to drive success.
• Technical aptitude, familiarity with automation tools, and a continuous improvement mindset.

Benefits

Work Environment & Tools

• Choice of laptop: Mac or Windows (Mac with US keyboard available)
• Access to generative AI tools:
  ChatGPT Enterprise, Notion AI, Gemini for Google Workspace, Slack AI
• Side jobs permitted with prior approval

Professional Development

• Language learning support

Time Off

• Weekends and national holidays off
• Paid leave and year-end/New Year holidays
• Special leave: sick leave, work-life balance leave, birthday leave
• Maternity leave, childcare leave, and nursing care leave

Health & Welfare

• Social insurance coverage: Health insurance, employee pension insurance, unemployment insurance, and worker’s compensation insurance
• Influenza vaccination support
• No indoor smoking (a designated smoking room is available in the building)
• Employee stock ownership program
• Certified as an “Eruboshi” company (recognized for promoting women’s participation and advancement in the workplace)