Sewer Project Manager at JD SERVICE NOW LLC – Durham, North Carolina

Who We Are

JD Service Now is a fast-growing, private equity–backed home service company focused on delivering exceptional service and high-quality solutions for homeowners across the Triangle. Our team is built on professionalism, integrity, and a commitment to doing what’s right for our customers. We are looking for a Sewer Project Manager to help homeowners navigate sewer repair and replacement projects while ensuring a seamless experience from diagnosis through completion.

Why Join JD Service Now?

We believe great people deserve great support and a great place to work.

• Positive, team-oriented work environment
• Paid holidays and vacation
• Medical, dental, and vision insurance
• 401(k) with company match
• Company vehicle
• Company phone and iPad
• Ongoing training and development
• Opportunities for career growth

Position Overview

The Sewer Project Manager works directly with homeowners to assess sewer system issues and provide clear solutions for repair or replacement. This role is responsible for managing the customer experience, coordinating project details, and ensuring projects are completed successfully.

This is a consultative role where you will educate customers, build trust, and help guide them through important decisions regarding their home plumbing infrastructure.

Appointments are generated through our service technicians and marketing channels, allowing you to focus on providing solutions rather than cold calling.

Key Responsibilities

• Meet with homeowners to evaluate sewer line repair and replacement needs
• Provide clear explanations and recommendations based on inspection findings
• Prepare accurate project proposals and pricing for customers
• Guide homeowners through the project scope, timeline, and expectations
• Coordinate with internal teams to ensure projects run smoothly
• Maintain strong communication with customers throughout the project process
• Ensure a high level of customer satisfaction from initial consultation through project completion
• Follow company policies and procedures while maintaining accurate documentation
• Participate in team meetings, training, and ongoing development

Qualifications

• Plumbing or sewer experience preferred
• Experience with sewer repairs, replacements, or drain systems is highly valued
• Strong communication and customer service skills
• Ability to build trust and explain technical information clearly
• Sales or project management experience in home services is a plus
• Highly organized with strong attention to detail
• Self-motivated and results driven
• Valid driver’s license with a good driving record