Assistant Golf Shop Manager at Erin Hills Golf Course, LLC – Hartford, Wisconsin

Description:

I. Position

Assistant Golf Shop Manager

Classification

Full-Time Extended Seasonal, Salaried, Exempt

Reports toHospitality Manager

Duties / Responsibilities

Training

• Assist in training new staff members on required job standards, department procedures, policies, and POS system.
• Develop new training procedures and processes for lodging & golf operations;
• Implement on-going training for existing staff, weekly staff messaging, monthly staff meetings and working with staff who needs additional training.
• Work closely with MIT's to help with issues you notice & problems you had when working in their position

Work as MOD

• Anticipate guests' needs and respond promptly. Resolve guest complaints, ensuring guest satisfaction
• Monitor the status of daily and overnight guest check-in/Check-out
• Ensure hotel folios are charged correctly and accurately before Check-out
• Work with housekeeping managers on room status cleanliness & availability
• Work with outside service managers to ensure golf bags and luggage are moved correctly
• Work with caddie managers on ad-hoc caddie requests to ensure guest satisfaction
• Ensure all daily golf is checked-in and accounted for
• Ensure all closing duties for staff are completed before staff departs for the day
• Work with reservationists to ensure accurate bookings and information for overnight/daily guests
• Continuously review Google Docs to ensure accuracy
• Ensure event & transportation items are charged accurately
• Assist in hiring and scheduling of Night Porters and Golf Shop Attendants

Manage Venue Facility and Supplies:

• Monitor and maintain cleanliness and organization of all assigned work areas.
• Oversee distribution of work and side duties.
• Monitor supply levels and communicate what needs to be ordered and when

Merchandise

• Assist with monthly inventory.
• Assist merchandise team with receiving, tagging, restocking, and maintain merchandise displays as needed.
• Ensure Golf Shop Attendants are completing their duties while assisting keeping the shop organized by continual folding and restocking.

Requirements:

Qualifications

• Apply physical dexterity with some bending, stretching, reaching grabbing, holding and carrying
• Previous golf management software and operating a POS system preferred.
• Be able to lift 50 lbs. daily
• Ability to stand for long periods of time
• The ability to stand up to 8 hours a day
• The ability to work productively at a desk/computer for 8 hours a day.

Schedule

Seasonal Position, Estimated 45-55 hours/week, with average 6 days per week. April - October 2025