Spa Director at SPENCER'S – New York, New York

Spencer's is a luxury spa group with locations in the New York City and Los Angeles area. Offering top-tier wellness treatments in a luxurious setting, Spencer’s focuses on delivering exceptional guest experiences, unmatched customer service, and a brand ethos synonymous with relaxation and design.

Overview:

Spencer’s is a rapidly growing luxury wellness brand redefining the modern spa experience. With locations in New York and Los Angeles, Spencer’s combines elevated design, exceptional service, and disciplined operational execution to deliver one of the most sought-after spa experiences in the country. Our locations operate at high volume while maintaining uncompromising service standards. We are building a category-defining wellness brand designed to scale across major cities.

We are looking for a Spa Director who thrives in a fast-paced environment and loves running the floor. This is a high visibility leadership role. The Spa Director is the operator of the building who is responsible for the guest experience, team performance, and financial performance of the location. You will lead a performance-driven team, manage daily operations, seek revenue, maintain exceptional guest experience standards, and ensure the spa operates with precision, always. You will work closely with key stakeholders and leadership but will be expected to run the location independently and decisively. This role is ideal for someone who: loves being on the floor, thrives in fast operational environments, can lead a team with authority and warmth, obsesses over details, and takes full ownership of results.

Location: Soho, NYC

Position Type: Full-Time, In-Spa

Compensation Range: $115,000 - $130,000

Days and Hours: Thursday - Monday | 9:00am - 6:00pm

What Success Looks Like:

• A flawless guest experience
• A focused and accountable team
• Strong revenue performance

Why This Role Is Special:

Spencer’s is growing quickly, and the Spa Director will play a critical role in shaping the operational excellence of the brand.

You will have the opportunity to:

• Run one of the highest-performing luxury spas in New York
• Build and lead a strong operational team
• Work closely with leadership in a rapidly scaling company
• Grow into future leadership roles as the brand expands

Core Responsibilities:

• Full Ownership of Daily Operations
• Ensure the spa is operating smoothly at all times
• Maintain immaculate facility standards
• Resolve operational issues immediately and decisively
• Ensure opening, closing, and operational procedures are executed without exception
• Oversee inventory, supplies, and vendor relationships
• Ensure the spa environment reflects the Spencer’s brand at all times
• Complete Calendar & Revenue Ownership via the booking system & daily schedule
• Ensure staff are scheduled efficiently and productively
• Monitor daily occupancy, utilization, and booking trends
• Identify opportunities to improve conversion, retention, and upselling
• Drive membership and package sales through strong guest engagement
• Hire, train, and develop high-performing staff
• Create a culture of accountability and professionalism
• Maintain clear expectations for behavior, performance, and guest interaction
• Ensure every guest receives a high-touch luxury experience
• Continuously refine service standards and team execution
• Enforce operational systems and procedures
• Maintain compliance with company policies and standards
• Ensure operational checklists are executed daily
• Monitor labor efficiency and staffing levels
• Identify operational improvements and implement solutions

You should bring:

• 5+ years leadership experience in hospitality, wellness, luxury, or high-volume service environments
• Proven experience managing teams and operations in fast-paced environments
• Strong commercial instincts and sales awareness
• Confidence making decisions and solving problems quickly
• Exceptional attention to detail
• Strong communication and leadership presence
• Comfort working on the floor and interacting with guests daily

Compensation & Benefits

• $115,000 – $130,000 salary
• Performance-based bonus structure
• Health reimbursement benefits (ICHRA)
• Complimentary spa services

If you are someone who loves running operations, leading teams, and creating exceptional guest experiences, we want to hear from you.

Spencer's is committed to a policy of Equal Employment Opportunity and will not discriminate on the basis of race (inclusive of traits historically associated with race, including hair texture and protective hairstyles), color, religion, creed, gender or sex (including pregnancy, childbirth, breastfeeding or related medical condition, genetic information, family and medical care leave status, sexual orientation, gender identity, gender expression, political affiliation, an employee's or their dependent's reproductive health decision making (e.g., the decision to use or access a particular drug, device or medical service), or any other characteristic protected by applicable law.

Spencer's also complies with the Americans with Disabilities Act and applicable state and local laws with regard to providing reasonable accommodation for qualified individuals with disabilities.

Join our team and play a pivotal role in driving membership growth and ensuring Spencer’s continues to offer an exceptional experience for our guests.