Client Care Coordinator at Classic LifeCare – Prince George, British Columbia

Classic LifeCare is a trusted, family-run home care agency with over 50 years of experience providing exceptional healthcare services. We take pride in our accreditation by Accreditation Canada. We are currently seeking a full-time Client Care Coordinator to join our Prince George office. The Client Care Coordinator plays a crucial role in ensuring a high standard of care for our clients by working closely with our Health Care Workers and Nursing Team. This role involves continuous learning, education, and upholding the heritage of our company.

The ideal candidate will cultivate positive relationships with clients and employees, promptly address issues, and demonstrate empathy, resilience, and problem-solving skills.

Pay rate: $20 to $22 per hour

This is a full-time position, Monday to Friday, from 8:00 am to 4:30 pm.

Responsibilities include, but are not limited to:

Coordination

• Client intake: Entering client information and setting up schedules in our database.
• Coordinating and maintaining client and employee schedules.
• Troubleshooting scheduling issues, such as sick calls, schedule changes, etc.
Participating in the after-hours on-call rotation.

Client Service Management

• Gathering feedback from clients and employees through phone calls and in-person visits.
• Providing feedback for our Health Care Workers
• Ensure safety standards are met during services
• Updating client care plans
Customer service: Handling complaints and issues, providing effective resolutions in person and over the phone.

Administrative/HR Duties

• Answering phone calls and data entry.
• HR assistance: Screening and interviewing applicants for Health Care Worker positions.
• Lead new employee orientation to ensure Health Care Workers are equipped to work with our clients

Qualifications:

• Self-motivated and adept at multitasking.
• Excellent active listening and communication skills.
• Customer service experience.
• Detail-oriented with the ability to prioritize and manage time efficiently, even under pressure.
• Driver with their own vehicle.
• Strong team player.
• Clear criminal record with vulnerable sector check

Benefits:

• Competitive base salary with RRSP matching.
• Medical and dental benefits.
• Ongoing employee recognition.

At Classic LifeCare, we hire individuals who are passionate about helping others, making a difference with their time, and embracing their authentic selves. We welcome everyone to join our team. If you are interested in joining our team, please submit your application, and you can expect to hear from us very soon!