Service Engineer II at Mitsubishi Electric Automation, Inc – Buffalo, New York

Service Engineer II
Field Service
Bufflo,New York
Full-Time/Regular

Position Summary

This position will service the greater Buffalo area. The position requires 60-80% travel, mostly within region. In this role you will provide technical service and support to our customers onsite and remotely using learned knowledge and experience of electro-mechanical assemblies, system operations, programming, and diagnosing of equipment problems. Additionally, you will be responsible for:

Installing components and solutions offered by Mitsubishi Electric Factory Automation where knowledge of programming, calibrating, tuning, rebuilding and maintaining customer’s equipment in the field is being utilized

Supporting the in-house systems for diagnostics such as simulators, programming systems, tools, etc.

Presenting and sell customers our value-added services (VAS) to help accomplish their UPTIME goals; CloudCNC, extended warranties, optional functions, machine tuning, control upgrades, training, etc.

Promoting the sales of spare parts to customers which would further assist in their machine UPTIME

Entering all technical claims, service activity, follow ups, and other customer related inquiries into the database, while maintaining data integrity

Cooperating with and take instruction/support advice from Senior Engineers

Essential Education, Skills and Experience

BSEET or equivalent related experience

Some experience in field service for industrial automation

Knowledgeable on electrical and mechanical tools for machine repair

Mechanical aptitude

Hands-on knowledge of volt meters, oscilloscopes, and other test / measuring equipment

Ability to read and understand technical documentation: schematics, logic, procedures, etc.

Strong verbal and written communication skills to communicate with and maintain effective relationships with customers and colleagues

Organization skills for arranging travel plans and service call schedule

Flexibility to travel with limited notice to meet customer’s expectations

Experience in Computerized Numeric Controls (CNC’s) products strongly preferred

Experience with robots and how they operate is a plus

Experience in motion controllers and programmable logic controllers (PLC’s) is a plus

Experience in field service is a plus

Who is MEAU?

A successful team of smart, dedicated professionals who are not only the best in their respective fields but are committed to a tradition of technological leadership and innovation.

An organization that truly cares about employee engagement and understands the impact of clear and consistent communication.

Our leaders are committed to ensuring all employees are regularly informed about the state of the business, understand how they fit in, and know where they can make a difference.

Employees are encouraged to pursue professional development opportunities and participate in in-house training programs.

We value our employees, and we offer an extensive benefits package that adds value to your total compensation. Our broad range of benefits include:

Health, dental and vision insurance plans with company contribution – we offer different plans, including PPO and HMO (HMO offered only in some states)

Competitive 401k with company match

Paid Vacation and 13 Paid Holidays, including floater holidays

Tuition Reimbursement

Flexible Spending Account

Life Insurance

Short-Term Disability

Long-Term Disability

Employee Assistance Program

Employee Discount Program

Pet Insurance

The target pay range for this position is $70,000 - 85,000 annually. The listed salary range is approximate and reflects the anticipated compensation for this position as determined by salary analysis; both internal and external to MEAU. Final compensation will be determined based on the candidate's qualifications, skills and experience. Compensation may also vary due to market factors. MEAU retains the right to adjust compensation based on business needs.

Mitsubishi Electric Automation, Inc. is an equal opportunity employer and does not discriminate in hiring or employment on the basis of race, color, religion, sex, national origin, ancestry, citizenship status, age, marital status, disability, veteran status, sexual orientation, or any other lawfully protected characteristic.