Client Support Technician at Advanced Technology Leaders Inc – Ft Sill, Oklahoma

Job Title: Client Support Technician

United States Army Fires Center of Excellence (FCoE) has the mission to train, educate, and develop Soldiers and Leaders; create and develop capabilities; and provide a Fires Force to support the Joint Warfighting Commander across the spectrum of operations in Joint and Multinational environments. The US Army Fires Center of Excellence – Fort Sill (USAFCOEFS) Chief Information Office Support Staff has the responsibility to provide Information Technology (IT) services to USAFCOEFS. The sustainment of current and emerging IT support is a critical enabler to accomplish all USAFCOEFS missions.

Essential Functions:

• Provide network registration of client equipment into the current installation software/asset management application.
• Establish new, maintain, delete, and troubleshoot Microsoft Intune accounts/client systems.
• Trouble-shoot and resolve user/client standard application/configuration problems via telephone assistance call, remote control and at user locations.
• Maintain local standard operating system and local/standard client application software to current Army configuration, service pack, patch, security fix, and virus definition standards.
• Perform troubleshooting to resolve desktop baseline application and E-Mail problems.
• Coordinate standard system image configuration changes with the NEC.
• Provide guidance to desktop services technicians, assigned users, and peers.
• Install, configure and maintain desktop applications.
• Configure Standard Army application systems.
• Install, configure and maintain desktop Commercial off-the-shelf (COTS), and government off-the-shelf (GOTS) authorized client applications.
• Perform commercial hardware repair on computer systems.
• Assist System Administrators with testing of local client applications and security patches.
• Create/update documentation for conventional technical processes (continuity books).
• Assist System Administrators with installing/testing of system software or network hardware configurations and coordinate the documentation of all client hardware and software changes, to include generating and modifying procedures for the Standard Operating Procedure (SOP)/User’s Guide.
• Create, modify, update and resolve new or assigned customer support request incidents using the Army Enterprise Service Desk system.
• Assist in the preparation of technical documentation and configuration change requests.
• Clearly and concisely communicate correct information in response to telephone assistance calls, user requests, technical questions, or when attending meetings as a technical representative, to technical and non-technical users at all levels of the command.

Required Education and Experience:

• Possess an associate’s degree in information systems/computer science or technically related degree; OR three (3) years of technically related field experience in desktop support or network administration.
• (2) years of client support in a Microsoft Windows-based environment.
• Have experience with providing client support for users on Microsoft Windows network operating systems in a Microsoft Intune environment using applications in Microsoft 365 (including Outlook, OneDrive, Word, PowerPoint, Excel, OneNote, SharePoint, Teams, Viva Engage and Access).
• Have experience in troubleshooting and resolving desktop related issues or user problems.
• Possess knowledge in PC imaging, connectivity, remote printer setup and troubleshooting automated E-Mail systems.
• Possess the ability to quickly and accurately diagnose and resolve problems with computer hardware/software from a remote location.
• Have experience implementing systems security to include managing and issuing passwords, establishing user/group accounts, and recommending and developing file permission attributes.
• Have experience with general connectivity issues in LAN/WAN/Internet environments.
• Have an advanced understanding of Transmission Control Protocol/Internet Protocol.

Additional Eligibility Qualifications:

• SECRET clearance or have the ability obtain an INTERIM SECRET clearance.
• DoD 8570 IAT Level II certification (Security+, CCNA Security, CySA+, GICSP, GSEC, CND, SSCP).
• The flexibility to work occasional non-duty hours or on weekends to support specific project or mission requirements

Other Duties:

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow any other instructions, and perform any other related duties, as assigned by their supervisor. Duties, responsibilities, and activities may change at any time with or without notice.

Work Authorization/Security Clearance: Possess and maintain a current U.S. Government SECRET Security Clearance.

Work Environment: This job operates in an office environment. This role routinely uses standard office equipment.

Physical Demands:

• Stand, bend, and stoop for long periods of time while delivering training.
• Be able to maneuver in and out of strategic and tactical equipment, and capable of lifting and moving electronic equipment in excess of 40lbs in and out of classrooms and labs.

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Travel: Minimal travel for corporate support is expected for this position.

AAP/EEO Statement:

ATL provides equal employment opportunities to all employees and applicants without regard to race, color, religion, sex/gender, sexual orientation, national origin, age, disability, marital status, genetic information and/or predisposing genetic characteristics, victim of domestic violence status, veteran status, or other protected class status. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leave of absence, compensation, and training. The Company also prohibits retaliation against any employee who exercises his or her rights under applicable anti-discrimination laws. Veterans with expertise in these areas are highly encouraged to apply.

Benefits:

Medical, Dental, and Vision Plans offered to all employees.

401K plan with up to 4% matching

Long-term and Short-term Disability

Standard Life Insurance

Training and Tuition Assistance

Paid Time Off (PTO)

Apply online at www.at-leaders.com and click on Careers.

**This position is in support of current opportunities.**